Fixing Customer Service Impediments the EASY Way

Fixing Customer Service Impediments the EASY Way

By Nancy Friedman, Keynote Customer Service Expert; Founder, President, Telephone Doctor Customer Service Training   Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even, we’ve compiled the ten worst customer service mistakes. Take note and don’t let these happen to you! Not Being Friendly Enough         Without exception, not being friendly is the number one customer service mistake. Customers should be treated as welcomed guests when they call or visit your company. As we’ve all experienced, sometimes we’re treated as an annoyance or an interruption.         FIX: A happy, friendly smile works wonders, whether you feel like it or not. Poor Eye Contact         Heads that twirl on a spindle when you’re working with a customer is a big mistake. Keep your eyes on the customer. It’s a sure sign the person you’re talking with isn’t holding your interest when you’re glancing all around. And they’ll notice it quickly. Obviously, making good eye contact on the phone is a bit difficult, albeit impossible. That’s where your listening skills are needed.         FIX: When you’re on the phone you need to be completely focused on the

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