Nancy Bio

Introducing Nancy Friedman The Telephone Doctor

My Story

Nancy Friedman, Keynote Speaker
Founder/President-Telephone Doctor

Customer service keynote speaker

“Your people stink!”

Those 3 words created todays popular Telephone Doctor Customer Service Training Company headquartered in St. Louis, MO. Telephone Doctor helps companies communicate better with their customers and coworkers.
With three divisions,, their boutique, robust online training platform with 13 series and over 150 modules covers all aspects of customer service and communications for internal and external customers. Nancy’s onsite presentations are presented at conferences and meetings all over the country and internationally. And there are webinars as well.

Nancy is one of the country’s foremost experts on customer service, sales, communications and telephone skills and is president of Telephone Doctor Customer Service Training.

A highly respected and much sought-after speaker at franchise, corporate association meetings and conferences, Nancy was voted a Favorite Speaker in a national poll for Meetings & Conventions Magazine.

“More business is lost due to poor service and poor treatment than poor product,” says Friedman. Companies spend thousands of marketing dollars trying to get us to buy their products and if that contact is not handled just right, all that money is wasted.

She helps companies capture, navigate and convert a call to a positive customer service experience and a sale. Handling face-to-face training as well, all Telephone Doctor customer service techniques can be used in all 6 touch points of communications.

Her past and current clients include: FASTSIGNS, Amada Senior Care, BrightStar Care, Florida Automotive Dealers Assn., SEMA, ATRA, Big O Tires, Goodyear Tire, Christian Brothers Automotive, Moran Family of Brands, Jackson Hewitt Tax, Minuteman Press, AT&T, the Central Intelligence Agency, National Association of Realtors, Chicago Cubs, WGN-TV in Chicago, Subway, Rita’s Ice, International Franchise Association, National Security Agency, Chem-Dry, Sabre, the Shot Show, and hundreds of other meetings around the country.

The author of nine books relating to improving customer service and communication skills, Nancy has appeared on Oprah, Fox News, The Today Show, CNN, CBS This Morning, Good Morning America and hundreds of other radio and TV shows across the country and internationally. Highly respected for her expertise in improving customer service internally and externally, Nancy has been written up in the Wall Street Journal and USA Today.

The Telephone Doctor Customer Service Series on the online platform remains one of the most popular in the training industry.

The recipient of the Entrepreneur Hall of Fame award from St. Louis Small Business Monthly, Nancy has been named one of the 25 Most Successful Business Women in St. Louis.

Before she founded The Telephone Doctor, she and her husband, Dick, owned and operated two FM radio stations. One in San Diego and then St. Louis. The couple live in St. Louis with both of their children working with them. David is Managing Director of ServiceSkills and Linda Steinberg is Customer Success Manager.

Born and raised in Chicago, IL, she is an avid Cub’s fan.

For more information about Nancy Friedman and the professional customer service she can provide for your team, visit

CALL NANCY: She can help! 314.291.1012

PRESS CREDENTIALS: Fox News, Good Morning America, Today Show, CBS This Morning, BBC, Good Morning Australia, Good Morning Great Britain, CNN, WOR Radio, WTOP Radio, WCBS Radio, Oprah, Wall Street Journal, USA TODAY. The list goes on.