Nancy Friedman, Keynote Speaker
Nancy Friedman is one of the country’s most well-known experts on customer service and the President of Telephone Doctor Inc. in St. Louis, MO. which helps businesses improve their consumer relations by helping them communicate better with their shoppers and co-workers.
Friedman helps companies capture, navigate and convert a customer call, web or store visit to a positive experience and a sale via her training sessions and speeches at franchise, corporation and association meetings and conferences and was voted a Favorite Speaker in a national poll for Meetings & Conventions Magazine.
"More business is lost due to poor service and poor treatment than poor product," says Friedman. "Companies spends thousands of marketing dollars trying to convince us to buy their products, but if that contact is not handled just right by customer service representatives all that money is wasted."
Friedman is the author of nine books relating to improving customer service and has appeared on The Today Show, Oprah, CNN, CBS This Morning, Fox News and has been published in The Wall Street Journal.
According to Friedman, it’s crucial that companies are knowing and caring about their telephone, Internet and in-store interactions with their customers. Customers relation failures not only impact sales and return business, but can damage a company’s brand and image.
She says the reason for poor customers service, from a greeter at a restaurant to a customer service representative at a call center, is almost always lack of proper training. Smart businesses that truly care about dealing with the public and providing quality customer service, invest in training programs.
Her past and current clients include: AT&T, the Central Intelligence Agency, National Association of Realtors, Chicago Cubs, Symantec, the Augusta National Golf Club, WGN-TV in Chicago, and the National Security Agency.
Nancy is the recipient of the Entrepreneur Hall of Fame award from St. Louis Small Business Monthly and has been named one of the 25 Most Successful Business Women in St. Louis.
Friedman was born and raised in Chicago, IL. Before she founded The Telephone Doctor, she and her husband, Dick, owned two FM radio stations in San Diego and St. Louis. The couple live in St. Louis.
For more information about Nancy Friedman and the professional customer relations services she provides, visit: www.nancyfriedman.com
Visit www.ServiceSkills.com - Telephone Doctor's online web-based platform - a library of 12 series with 130 modules to help your company communicate better with their customers and co-workers.
– Nancy Friedman, The Telephone Doctor
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Copyright © 2016 Nancy Friedman the Telephone Doctor, Keynote Customer Service Speaker
30 Hollenberg Ct. St. Louis, MO 63044