How To Lose Friends and Alienate Customers

How To Lose Friends and Alienate Customers

Growing up in our small family there were certain words and phrases that were not allowed. We simply were never allowed to say them. Ever. And I brought them along to my family, to my kids. They’re not used in our family. Yet I hear them said by others – strangers and...
HOW COVID 19 SAVED MY LIFE  + Our Zoom Virtual Programs Going STRONG

HOW COVID 19 SAVED MY LIFE + Our Zoom Virtual Programs Going STRONG

Hi all – This video will explain more than I EVER could in a phone call. And, to let you all know, our ZOOM virtual conferences and webinars are going strong. We’re booking into 2021 with an abundance of fun, energy and prizes. Here are a few testimonials from our...
15 Easy Customer Service Tips for the Holiday (OK, Every Day…)

15 Easy Customer Service Tips for the Holiday (OK, Every Day…)

By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
Business Friendly Customer Service

Business Friendly Customer Service

By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training   When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...
Will Your Customer Service Pass or Fail This Holiday? 5 Tips to Help.

Will Your Customer Service Pass or Fail This Holiday? 5 Tips to Help.

By Nancy Friedman, Customer Service Expert and Keynote Speaker; President of Telephone Doctor Customer Service Training   The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...