Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

Nancy Friedman, The Telephone Doctor, Interview with Fred LeFebvre – WSPD Toledo, Ohio

A fun (LOL) 14 minute interview with Fred LeFebvre – WSPD with Nancy. Worth the 14 minutes. Even the commercial in front of the interview is fun. (You can fast forward if you want.) Remember: If there are 100 solutions to a problem and 99 are negative, start with the positive. Thank you Rev. Geoff Rose.   The Global Salesian Leadership Symposium 2019 Mon, Oct 28, 2019, 7:00 AM – 3:00 PM EDT. The third annual Global Salesian Leadership Symposium, a life-changing program steeped in Salesian virtues, based upon the spirituality of Francis de Sales, the Gentleman Saint. GSLS will provide access and proximity to world-class thought leaders in diverse areas of innovation and industry. The event is being held at the SeaGate Center located at 401 Jefferson Ave.,  Toledo, Ohio 43604. Parking is available in the SeaGate Parking Garage located on Summit St. between Jefferson Ave and Monroe St. You can get your tickets at globalsls.org.  

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Are You Camera Ready?

Are You Camera Ready?

By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an upcoming event. Naturally it was fine. I got to hear what he wanted and the responses. He explained to the group it had been a while since their company had updated their employee pictures. (That was evidenced, I admit, from the pictures on the wall and the 1990 hair do’s.) But I veer from the point. He said, “Next week the photographer will be in the office taking updated pictures of all our employees.” A young lady raised her hand and asked, “What day will the photographer be here?” The CEO asked, “Why do you ask?” The young girl said, “Well, I’d like to look nice.” Without missing a beat, the CEO said, “Why don’t you just look nice every day?” That was a lesson learned to me. Dress down days are fun for a lot of folks. But slob down days are an embarrassment to all. Be ‘camera ready’ all the time. You’ll never

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5+ Interview Questions and Tips You Probably Aren’t Using and Should

5+ Interview Questions and Tips You Probably  Aren’t Using and Should

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training   Sometimes companies hire people because they’re breathing. We all get desperate. And it’s not fair to anyone – the prospective employee, the current employee, the employer, the entire company and eventually the customer. If you interview applicants, you know, of course, there are rules, guidelines, things you can never ask them; things you shouldn’t ask them and they’re usually the questions you really want to ask them. Most of us know the difference between legal and illegal questions. A few simple examples:   Illegal: Do you have a car? Legal: How will you get to work?   Illegal: How many sick days did you take last year at your last job? Legal: How many days of work did you miss last year?   Illegal: Have you ever been arrested? Legal: Have you ever been convicted of fraud or theft?   These helpful tips are all over the internet. But here are a few more. Years ago, I came up with some out of the box questions and have been using them for a while. Some of the employees who got those questions 15 – 20

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What I Learned From Fibbing

What I Learned From Fibbing

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It was a pretty Sunday afternoon. My father, a traveling salesman who traveled Monday through Friday, was home as normal for the weekend. We were, as you might imagine, very close. About 10:00 am he said to me, “Nancy please get me some iodine from Maurence’s.” That was the drug store across the street from us. I must have been 7 or 8 years old. This was a big deal for me. I was now allowed to ‘cross the street’ all by myself. He handed me two dollars and said, “Be careful crossing the street.” (If he were here today he’d still say that.) Anyway, I took the job very seriously. I put the money in my pocket and went across the street – very carefully. The local drug store was a staple in the neighborhood (Southside of Chicago) and Mr. Maurence knew all his customers well. I went in and asked Mr. M. for the iodine. We talked. He gave me the iodine (no bag) and I paid him. I put the change in my pocket and started on my way home (across the street). In the

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Leadership Thoughts

Leadership Thoughts

By Nancy Friedman, Keynote Customer Service Speaker, President, Telephone Doctor Customer Service Training   So many articles on leadership. And most are needed. Because as the saying goes, “If we can pick up just ONE good tip or idea from an article or program, it’s worth it.” Here are seven TRAITS a leader needs. There are more we know, but these are traits most of the good leaders you and I know have. See if you feel you have one or more of these traits. Leaders choose their attitude in advance. Their feet hit the floor in the morning and that positive attitude is set in stone for the rest of the day. They may get in a bad mood. But it’s temporary and the attitude remains positive. Leaders visualize success. They don’t dwell on the negative. They find a way to put what happened in a positive mode. They don’t think “what if it doesn’t happen?” They realize it takes hard work to finalize their success. They’re willing to make that happen. They stay away from negative people, thoughts and even negative words. Leaders enjoy humor, energy and enthusiasm. Watch how people walk and talk. Leaders have a bounce,

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