by Nancy Friedman | Basic Communication Skills, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Expert, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Service Training, Telephone Service Training, Telephone Skills, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Expert; Founder & Chairman, Telephone Doctor Customer Service Training Every day we’re all reminded of how phones are answered. Such a simple thing. And yet, it’s not often given its due respect. I know because of the mystery...
by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Speaker, Customer Service Expert; Founder and President, Telephone Doctor Customer Service Training, St. Louis, MO Yes, it’s an art. If you are a location where people call and ask, “Where are you located?” this is for you. I’ve had to call...
by Nancy Friedman | Customer Service, Customer Service Tips, Customer Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, New Employee Orientation, Personnel Training, Workplace Communication
One of the Golden Nuggets Customer Service tips, at our presentations is just that question. “What’s the #1 Trait in employer wants in an Employee?” And the audience answers are these and more… Honesty Friendliness Humor Attitude Be on time The...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Proactive Customer Service, Workplace Communication
By Nancy Friedman, Keynote Speaker – Customer Service, Communications, Sales. President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies who provide great customer service. FACT: Some find it; some don’t. Once a...
by Nancy Friedman | Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Proactive Customer Service, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President Telephone Doctor Customer Service Because you and your clients are in touch so many ways, all these techniques and tips work in all the various communication touch points – email, voice...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Help Desk Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Retail Service Training, Selling Skills, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Speaker; Customer Service & Communications Expert; and President of Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service.It’s that simple. We will pay more for better service!So...
