by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Expert, Communication Skills, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Expert, Keynote Speaker, Personnel Training
A common question I’ve been getting a lot these days is… Nancy, “how can we increase our Customer Service during these times? What should we be doing?” My answer is simple… If you were doing good customer service before COVID-19 – – continue!...
by Nancy Friedman | Business Communication, Client Services Training, Coaching Skills, Communication Skills, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Tips, Customer Service Training, Improve Customer Service, Personnel Training, Phone Skills Training, Sales Training, Telephone Technique, Telephone Training, Workplace Communication
WAIT – WAIT – WAIT … ALL BUSINESSES!!! Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times. Actually, ALL BUSINESSES....
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Expert, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training
By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker Why it’s important to be a double checker. A while back I was sitting in my office & there was a knock on my door. It was one of our fairly new...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Experience, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Improve Customer Service, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Proactive Customer Service, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Customer Service Expert; Founder, Telephone Doctor Customer Service Training The holidays are fast approaching and with it comes hiring additional seasonal workers to meet demand, help shoppers, and increase sales. Starting on Black...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Personnel Training, Phone Skills Training, Receptionist Training, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training 5 Sayings to Sabotage Your Business There are many, many words and phrases that can and will sabotage your business. And, chances are, your staff is...
by Nancy Friedman | Customer Service, Customer Service Tips, Customer Service Training, Employee Satisfaction, Ethics At Work, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, New Employee Orientation, Personnel Training, Workplace Communication
One of the Golden Nuggets Customer Service tips, at our presentations is just that question. “What’s the #1 Trait in employer wants in an Employee?” And the audience answers are these and more… Honesty Friendliness Humor Attitude Be on time The...
