by Nancy Friedman | Uncategorized
All clients are important. No matter what industry they are. You’re serving them – they’re important. Whether they’re with large companies or small business folks, they deserve, need, and want GREAT customer service. A few tips to make YOUR life easier. As we all...
by Nancy Friedman | Uncategorized
As Published on natfluence.com Read the full...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Founder/Chairman, Telephone Doctor Customer Service Training Certainly most, if not all, companies around the country have great TEAM PLAYERS. And we know who they are. Most folks never think, or even realize, they may not be a team player....
by Nancy Friedman | Basic Workplace Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Experience, Customer Service, Customer Service Communication, Customer Service Expert, Customer Service Tips, Customer Service Training, Email Etiquette, Employee Satisfaction, Uncategorized
It’s time to give back – Over the years I’ve been blessed with speaking at conferences and webinars at corporate and association meetings from New York to California, Texas to Minnesota, Canada, UK, Australia, and more. How do we give back? To show...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Services Training, Communication Expert, Communication Skills, Customer Experience, Customer Service Communication, Customer Service Etiquette, Customer Service Expert, Customer Service Tips, Uncategorized
By Nancy Friedman, Founder and Chairman, Telephone Doctor Customer Service Training Ok, here we go. I’ve had, as you might imagine, dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go...
