5 Frustrating Voice Mail Phrases that are on Your Phone. Bet they are!

5 Frustrating Voice Mail Phrases that are on Your Phone. Bet they are!

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training   When was the last time you checked your own voice mail on your cell phone? Or on your office or home desk phone? My guess? It’s been a while. Check out our 60 second video blog and see if you can move out some of those frustrating phrases. Your callers will appreciate it. 5 Frustrating Voice Mail Phrases 60 SEC VIDEO it. Share and enjoy.

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Five Frustrating Voice Mail Phrases

Five Frustrating Voice Mail Phrases

Normally, I bet my audiences the cash that’s in their wallet that they have one or more of these phrases on their cell or office phone at that moment. I’ve never had to pay! When was the last time you checked your own voice mail message? It’s probably been a while. Well, now’s the time to double check it. Because I’m betting you have one or more of the frustrating phrases on your voice mail. I don’t. If you don’t, congratulations! Here they are: 1. Hi, I’m not here right now. DUH? Well, that’s a hot lot of news. What a boring, semi useless statement. Live a little. Let your callers know where you ARE – not where you’re not. Tell them, “I AM in the office all this week” OR “I’m in a sales meeting till 3 pm.” Let them know if you do or don’t check messages. Let them know when you will be back. No one is terribly interested where you’re NOT. They are interested in where you ARE. 2. Your call is very important to me. OMG. Seriously? A big time waster. The caller is thinking, “Well, if I’m so darn important, where the heck are you?” And

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Does Your Voice Mail or Cell Phone Message Say This? If so, you’re busted!

By: Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service   Merry Christmas? Happy Holidays? Or I’ll be out till June 3?  Hey, Nancy, what’s going on? Well, what’s going on is outdated voice mail messages! In the past few weeks I’ve BUSTED a few of my clients and friends, as well as folks I don’t know, with outdated greetings. It’s done more often that you know. Come on folks, that’s a NO NO. If you’re going to ‘customize’ your voice mail message, that’s great; however, it’s your JOB to double check it at the ‘bewitching’ hour so to speak. Example: If you’re going on vacation and your voice mail says: “Hi, I’m on vacation through June 15. Call Susie at 555-1212 for assistance.” Then make a note on your CALENDAR to DOUBLE CHECK the message on JUNE 16. Make sense? Sure, it’s just common sense. But then we all know, common sense isn’t so common. And, frankly, best you do it yourself rather than giving the job to someone else to do. (One client told me, “Darn it, I told my secretary to change it.” Well guess what? The secretary didn’t do it. There is no good

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5 Killer Words to Drive Your Customers Away

By Nancy Friedman, The Telephone Doctor  There are really more, we know that. But what we have found after a survey from our clients is these five killer words always seem to rise to the top. They are conversation diverters. Just as ALWAYS and NEVER are conversation diverters, these five killer words will make your customers and your potential customers veer away from the real point of your conversation. So best we eliminate them from our routine and vocabulary. It’s not easy to do. If it were easy to do, everyone would be doing it…and we know everyone isn’t doing it. Remove these 5 Killer Words from your sales and presentations and watch the scene go smoother.  “It’s not our policy.” – Ouch! Okay, okay, most every company has policies and it’s something we need to deal with on a daily basis I’m sure. What we realized was it’s not necessarily the policy that’s frustrating, it’s blurting out first and foremost, “It’s not our policy” or in some cases it’s “their” policy.The policy needs to be rephrased so that it starts off in a more positive way. We like to say “rejecting gently.” And rephrasing policies are a good way

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Cell Phone Frustrations

by Nancy Friedman, The Telephone Doctor Cell phone frustrations remain high even with the enormous use of them around the world. In a recent Telephone Doctor survey, we received the following cell phone ‘frustrations’ from all over the country. Is yours on this list? There were more; however, these were at the top of the list. Talking on a cell phone while conducting business. Answering a cell phone while talking to someone else in person. Talking loudly in a store/restaurant. Not using the vibrate feature when at work or in a public place. Talking on your cell phone when you’re in the car with others. Using your speakerphone in public. Initiating a cell phone call when others are present. Talking on your cell phone and landline at the same time. Using call waiting. What? I’m not important enough to finish our conversation? People with ‘awful’ voice mail messages. Not answering when called when we know you’re there. When the first thing a person asks is, “Where are you?” Having to listen to the chirps and weird rings and tones some cell phones make. So then what are the 5 voice mail frustrations which are probably on your cell phone voice

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