In The News DATE PUBLICATION Title / Link July 26, 2017 SIClytics Customer Service Over The Phone Is A Whole Other Animal July 23, 2017 NBC News What the Heck? Why Are We Cursing at Customer Service Agents? July 23, 2017 Pizona News What the Heck? Why Are We Cursing at Customer Service Agents? July 7, 2017 Chicago Tribune Avoid these cellphone deadly sins July 4, 2017 Inc. Lose These Top 12 Cell Phone Habits That are Destroying Your Business Today December 12, 2016 Inc. These 5 Common Voicemail Mistakes Are Costing You Business November 19, 2016 Forbes 10 New LinkedIn Tips To Propel Your PR July 30, 2016 Forbes Flipping A PR Flop: These 4 Founders Show How It’s Done May 29, 2016 Forbes What I Learned From My Appearances On Regis And Oprah February 7, 2016 Travel Weekly Put down that sandwich, and other good customer service advice September, 2000 CBS Early Show CBS Early Show with Bryant Gumbel June 30, 1995 Wall Street Journal Don’t Strike Out With Customers June 9, 1994 Wall Street Journal Oh It’s You, We Were Hoping You’d Call, Please Hold.