In The News

DATE PUBLICATION Title / Link
October 9, 2017 Trainer Hangout Most Sales Are Lost Due To Poor Service Than A Poor Product. Nancy Friedman Interview
October 5, 2017 Window Film Mag The Telephone Doctor Provides a Customer Service Cure
September 29, 2017 CEO Blog Nation 24 Entrepreneurs Explain What They Love About Being An EntrepreneurSEE #24
September 28, 2017 Business 2 Community What’s Next For Customer Service in 2018, According To The Experts SEE #3
September 20, 2017 Glass Bytes Auto Glass Week™ to Feature Techniques to Improve CSR Skills
September 19, 2017 WCBS Radio NYC
      Paul-Murnane-Interviewing-Nancy
September 7, 2017 Call Centre Helper 20 Contact Centre Leaders Reveal Their Most Significant Quality Problem SEE #15
September 5, 2017 Call Miner 20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
August 31, 2017 Business News Daily The Telephone Doctor: How I Became a Customer Service Guru
August 28, 2017 Cleaning Business Today 5 words that drive customers away
August 10, 2017 Managermint Media Lose These Top 12 Cell Phone Habits That are Destroying Your Business Today
July 26, 2017 SIClytics Customer Service Over The Phone Is A Whole Other Animal
July 23, 2017 NBC News What the Heck? Why Are We Cursing at Customer Service Agents?
July 23, 2017 Pizona News What the Heck? Why Are We Cursing at Customer Service Agents?
July 7, 2017 Chicago Tribune Avoid these cellphone deadly sins
July 4, 2017 Inc. Lose These Top 12 Cell Phone Habits That are Destroying Your Business Today
December 12, 2016 Inc. These 5 Common Voicemail Mistakes Are Costing You Business
November 19, 2016 Forbes 10 New LinkedIn Tips To Propel Your PR
July 30, 2016 Forbes Flipping A PR Flop: These 4 Founders Show How It’s Done
May 29, 2016 Forbes What I Learned From My Appearances On Regis And Oprah
May 23, 2016 Travel Institute Five Skills You Have But May Not Be Using
February 2016 KMOX Radio
      SPEAKNANCYKMOXPNC
February 7, 2016 Travel Weekly Put down that sandwich, and other good customer service advice
September, 2000 CBS Early Show CBS Early Show with Bryant Gumbel
June 30, 1995 Wall Street Journal Don’t Strike Out With Customers
June 9, 1994 Wall Street Journal Oh It’s You, We Were Hoping You’d Call, Please Hold.