Handling the Irate Caller

by | Customer Service, Customer Service Challenges, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers

By Nancy Friedman, The Telephone Doctor   If your job entails taking calls from unhappy, irate callers, you’ve got your work cut out for you. Employees who deal with callers are especially vulnerable to outbursts from customers who are going through an emotional,...