by Nancy Friedman | Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Leadership
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It was a pretty Sunday afternoon. My father, a traveling salesman who traveled Monday through Friday, was home as normal for the weekend. We were, as you might...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Free Customer Service Articles, Free Customer Service Tips
By Nancy Friedman, Keynote speaker, Customer Service Expert, President, Telephone Doctor Customer Service Resumes are key, of course, and there are dozens of helpful sites and folks that can help you with those. I’m taking it one step further. Ok, you’ve got the...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Throughout the years, we at Telephone Doctor have gathered up all sorts of information using surveys and finding things that frustrate customers. From...
