Testimonials – No! My mom didn’t write them.

  • "Your presentation was intriguing and insightful. Reinforcing the interpersonal skills that are lacking in today’s society - critical to ensure we continue to progress both personally and professionally."
  • - Ben B Kaskaskia Eng. Group

  • "Thank you for the wonderful information at the Texas Realtors Conference! It was a pleasure meeting you, AND you are a hoot!!"
  • - Rusty Jackson, Attendee: Mortgage Loan Originator at Finance of America Mortgage LLC
  • "What an outstanding session with Nancy at our Texas Realtors conference . An engaging and lively speaker who brings wisdom and wit to her presentation. Thoroughly recommend bringing Nancy into your next company or organization. Truly outstanding."
  • - Paula McDonald, Attendee Granbury, Texas
  • "Nancy is an energetic & talented speaker! Immediately, she delivers valuable customer service tools in an entertaining, engaging & enthusiastic format. It was above and beyond my expectations! Nancy captivated the Texas audience with her charm, humor, knowledge and always with a smile!"
  • - Beth Elbert, Marketing Director & Education Coordinator Landmark Title, Co

Customer Service Keynote Speaker

  • "I had the privileged of hearing Nancy during a breakout session at a trade event I recently attended. Nancy is able to take a rather straightforward subject like customer service and bring it to life and highlight why it should be a primary focus of all business stakeholders. Her approach to teaching and sharing is captivating and fun. She keeps participants engaged and interested with her great approach and fun personality. I look forward to working with Nancy in the future."
  • - Cort Walker, Check City
  • "Nancy was absolutely fantastic. Hands down the best speaker at the APRO show. The Telephone Doctor was spot on & shined a light on the ART OF CUSTOMER SERVICE. It was a privilege to be in her program."
  • - LeAnna Shane Tanenbaum. APRO American Rental
  • "You were a hit!"
  • - Jill McClure, Executive Director, APRO/RTO

  • "Nancy – NAHU had many speakers; Nancy came in touch with entire audience and makes her points in a fun, personal way that connect with her audience immediately. Her presentations bring energy, enthusiasm and content you can use immediately. Thank you Nancy"
  • - Susan Sander, NAHU Audience
  • "The legendary Nancy Friedman’s turn on the main stage was one of the highlights of an excellent NAHU National Convention. An entertaining and polished speaker, Nancy shared ger solid golden nuggets we can all use in our personal customer service interactions. She offered up valuable tips to improve our firm's customer service, and made us laugh repeatedly. I could have listened to her for another hour!"
  • - Nelson Griswold, Insurance Bottomline, NAHU Attendee
  • "When they say good things come in small packages; people generally aren’t talking about firecrackers. Nancy is a firecracker. The moment she walks into a room, she commands attention. Her “Golden Nuggets” presentation engaged the audience from the word go! If you own a business, manage a business, work in a business or darken the doors of ANY business; her presentation is a must see for your audience."
  • - Karen Kirkpatrick, NAHU, Vision Speak Coordinator, On Your Mark Consulting

FBA Logo

  • "Thanks for your recent FBA webinar. I thoroughly enjoyed it and picked up a slew of techniques to improve my emails, telephone game and some fantastic social media approaches. Please speak to our group again!”
  • -John Anderson, “That Franchise Guy" President, Lakeport Franchise Group

  • "Nancy was amazing! Hiring her to share her wisdom with my team was one of the best decisions I have made. I've had the pleasure of attending one of her programs twice and I still think she is one of the best guest speakers out there. She's fun, outgoing, and interactive. With uncertainty, there is never a single dull moment in her presence.”
  • -Oscar Neri, CEO of Neri Insurance Agency, Inc
  • "It was such an honor to work with Nancy. She is just a wonderful presenter all around. Her presentation was phenomenal and very engaging. Nancy was the highlight of our 2019 annual team training. Our team benefited greatly from her program and all she has to offer. THANK YOU NANCY! ”
  • -Briseida Hernandez, Executive Assistant of Neri Insurance Agency, Inc
  • "Nancy makes learning fun! She has a special way of drawing in a crowd! She’s very entertaining and informative! I would totally sit through another one of her seminars!”
  • -Andrea Gallardo, President of Neri Insurance Agency, Inc

  • "Nancy, your presentation was funny, interesting, and hit all the points of great customer service. THANK YOU"
  • -Sue Ackely, Oil Change Plus
  • Nancy and the entire Telephone Doctor team was a pleasure to work with from start to finish. Her keynote presentation was engaging, fun and tailored specifically for our members. Our association members walked away with customer service tools they could immediately begin to implement in their daily operations.”
  • -Kristy Babb, Executive Director, AOCA
  • "Your program at AOCA/CAR WASH SHOW, was fantastic. A great value add!"
  • - Brian Krusz, Founder at Sgt. Clean’s Car Wash Strongsville, Ohio

Lensing customer service training logo

  • "Nancy’s quick wit and sense of humor quickly turned our cautious audience into a highly engaged, eager to learn participants. She gave an exceptional presentation on common sense techniques that are, unfortunately, not commonly practiced. Nancy possesses a highly contagious enthusiasm for taking care of customers. If only we had her hanging our offices everyday… "
  • -Joe Theby President Lensing Building Specialties. Evansville, In.

Amada customer service training logo

  • "Working with Nancy was an absolute delight. Her energy and humor provided the much-needed “spark” at the end of our QSC program. She truly contributed to the success of our event!"
  • -Dave Chic - Education QSC

Amada customer service training logo

  • “We were honored to have Nancy Friedman as our ENGAGE311 Keynote Speaker this year. She is fantastic and easy to work with and was fully engaged with both our staff and the attendees throughout the process. Highly recommend!”
  • -Amber Wiens, CS Week 311 Venue Manager
  • "High impact performance with a cagey sense of humor, I love it ;-)"
  • -Charles Kennedy, KMPW., Texas Sincerely, Charles
  • "Nancy came out swinging with straight talk laced with humor and a down-to-earth delivery. Never failing to deliver, whether it is in her Customer Service Telephone Doctor Training videos, her spot-on keynotes or face-to-face conversations; you know you have been served when Nancy is on the line!"
  • -Myra M. Linsker Engage 311 Conference Chair, 2019
  • "The Telephone Doctor was the highlight of the 311 Engage Conference for me. Can’t wait to see her again!
    Nancy was “Engaging”, entertaining, and enlightening. We have used Telephone Doctor materials for years in training our CSI 311/211 Customer Service Representatives but seeing Nancy in person was an experience I’m glad I was able to have."
  • -Russ Jensen Director, Knoxville’s Center for Service Innovation (CSI) 311/211

Amada customer service training logo

  • "Nancy Friedman is very well known within the world of franchising, and she has a fantastic reputation. As our keynote speaker for our 2019 Annual Franchise Conference, she did not disappoint, and I would wholeheartedly recommend her to any organization seeking a dynamic, fun, knowledgeable speaker who will make an impact while providing true nuggets of wisdom."
  • -Rick Basch, COO, Amada Senior Care
  • "Nancy effectively engages audiences with her combination of experience, story-telling, and humor. Her unique ability to train simple yet effective communication strategies are beneficial to everyone from the newest employee to the most seasoned. I highly recommend Nancy to any organization in search of a energetic speaker that will leave attendees laughing and with tactics they can immediately employ."
  • -Matthew Smith, Amada Senior Care
  • "Nancy Friedman is hands down an amazingly talented and funny woman. She made an impact on my work & personal life, as to how to approach certain situations, conversations. She delivered a strong presentation that was informative, funny, intelligent and metaphorical. I was captivated and amazed by her knowledge energy & happiness. I'd love to attend another presentation! Nancy, you rock!"
  • -William Strunc AMADA HEALTH CARE


  • “Great experience and evolving growth with an expert coach! Thank you for investing in us!"
  • -Tiffany Compton, Nurse Practioner, Horizon Healthy


FASTSIGNS Annual Conference: Orlando Fl.

  • Every single piece of information was completely useful. Not only for Customer service but in life as well.
  • Please have Nancy back for every conference.
  • Her personality is incredible. Kept my attention & really made an impact on me.
  • Great speaker would love, love to hear her again.
  • Exceeded, my expectations.
  • Love the added humor in her presentation It lightens the mood and opens people up
  • Without realizing it, I discussed most of the session with my wife when I got home from Conference. (And we hardly ever talk about work) . But everything you talked about, stuck with me. Thank You.
  • “From the opening moments I knew the Telephone Doctor session was going to be fun and educational. Most convention break-outs are rigid, power-point based, information overload sessions (the equivalent of quenching someone's thirst with a fire hose). Nancy kept things flexible, interactive and memorable. Plus, her choochkies are outstanding. My daughter still plays with her stuffed phones months after I brought them home."
  • -Doc Ecker FASTSIGNS, Orlando,Fla.
  • “Nancy is thoughtful, funny and has a wealth of Customer Service insights. I have attended many of her FASTSIGN® webinars and it was a delight see this happy graceful lady engage with our FASTSIGN® franchise centers. Thank You Nancy for speaking at our annual FASTSIGNS® conference and improving our customer service skills."
  • -Julie Johnson-Hunt, Training Manager.

customer service training keynote speaker

  • “We have a new generation entering our workforce. Many lack exposure to basic social-interaction skills. Interacting with members is at the heart of the cooperative business. Employees must know how to deliver superior member service experience. The Telephone Doctor delivers useful customer-service tips in a fun, engaging manner that all generations can immediately put into practice."
  • –Lynn Simmons, Dir of Communication

customer service training keynote speaker

  • “Thank you, Nancy Friedman, for a fantastic day with our Inside Sales Team! Your session helped our high performing, high service team find ways to be even better. We laughed, we learned, and we look forward to putting our learnings into action.”
  • –Graham Cove, Rocky Mountaineer Global Sales Mgr. Vancouver, CD
  • “Nancy, I so enjoyed your very informative session. I have used most of the customer service skills I took away from the program and happy to say I am successfully implementing them.”
  • –Malou, Rocky Mountaineer, Canada

customer service training keynote speaker

  • "Nancy was a perfect fit for our customer user conference. Her message was on point on how to deliver exceptional customer service, and she had the audience 100% engaged with her unique combination of knowledge, enthusiasm and pure fun. If you are looking for a professional speaker that will leave your audience with actionable insight and take-a-ways enveloped in an entertaining package - you need Nancy."
  • –Aimee Rametta, VP Marketing, WorkWave/PestPac18
  • “Awesome keynote address yesterday at PestPac! Thank you for inspiring, encouraging and making us laugh!! ”
  • –Shanna Bertram
  • “Hi Nancy, I absolutely loved your presentation of your Golden Nuggets of Customer Service presentation at the WorkWave Users Conference! It was dynamic, informative, and entertaining! I hope that our entire company will have the opportunity to enjoy and learn first hand those little tips that make a BIG difference! Thank you!”
  • –Leslie Turner, Rottler Pest
  • “I had the honor of listening to you at the PestPac conference. You are an inspiration. I learned many things and can’t wait to put some processes in place at work. I already ordered 2 of your books! Keep up your amazing talent.... you are a joy! Thank you !.”
  • “It was a great keynote by Nancy Friedman. Some very nice take-a-ways for business and life. Thank you.”
  • –Kevin Brockenborough JR TERMINIX
  • “I attended the Pest Pac conference and you are amazing. You are an inspiration and we couldn't get enough of your key note presentation. I am currently working with our office manager to get all your publications for our office. Again, thank you for sharing your wonderful gift with us all.”
  • –Cheers, Spring Ruiz Machado ATCO Pest
  • “Have you ever heard @nancyfriedmanteldoc speak? She’s hilarious!! She is so talented and motivating. We are having an amazing time learning how to better serve our customers.”
  • –Jernnifer Blythe, Bug Commander.
  • “I was at the Pest Pac conference and you are amazing. I am currently working with our office manager to get all your publications for our office. You are an inspiration and we couldn't get enough of your key note program. Thank you for sharing your wonder gift with us.”
  • –(Spring M) ATCO Pest.
  • “I had the honor of listening to you at PestPac conference. You are an inspiration. Learned many things and eager to put the, into process at work. Ordered 2 of your books. Keep up the great work.”
  • –DDE/Conference Attendee

customer service training keynote speaker

  • “Great to meet you, Nancy! Your presentation was fantastic and fun...you left us all reevaluating how to approach our clients to improve our customer service experience. Thank you!”
  • –Katie Whalen, Huntington Learning Centers.
  • “Thank you, Nancy for a dynamic, informative, and entertaining presentation infused with your charismatic personality - No other presentation could have been more complementary to Huntington's Mission of Giving Every Child the Best Education Possible. We would love the opportunity to hear you speak again at a Huntington meeting or training event.”
  • –L & D Huguelet, Franchisee, Ballwin Mo.
  • “Nancy, spoke at our convention and all 250 plus were on the edge of their seats listening to her. We loved Nancy's presentation and how she engaged the audience and how she uses her entertaining skills to teach anyone who works with customers how to be a better listener and communicator. She is now our friend too! Thank you, Nancy,!”
  • –Sherry Huffman, Huntington Learning Centers Franchisee
  • “I took away so many tips to implement at my center. I just wish the talk was longer!”
  • –Jody Cerisano Huntington Franchisee Houston TX
  • “Nancy was the keynote speaker at our national franchise convention. From planning to execution Nancy and her team made the process very easy. Our attendees had great takeaways of things they can do to up their customer service. It was a pleasure to work with Nancy and her team.”
  • –Cheryl St Germain, Training Director, Huntington Learning Center

Women In Green 2018

customer service training keynote speaker

  • “Nancy, you are an inspriation, strong and best of all good, bad and “gritty”. A refreshing twist for me. thank you for speaking at WIG. It was an honor.”
  • –Shawna Craig, SiteOne. Attendee
  • “Nancy was AMAZING! Intelligent, well spoken, knowledgeable, and very helpful! I learned a lot of new information from this amazing lady! Can’t forget how HILARIOUS she was! AND I got to help take some pix of her throughout the program!”
  • –Megann Sallinger, Site One, Kennesaw Ga.
  • “Nancy: You are the best and great speaker”
  • –Christine Boyd, Attendee Site ONE
  • “Your presentation was ‘lively’, energetic and unlike any other I have ever witnessed.”
  • –Amy Elliott Regional Marketing Coordinator, SiteOne Louisville, Ky

  • “Excitement, laughter, insight, are just a few words to describe Nancy's sessions. She has an incredible ability to make her audience feel at ease and keeps them engaged throughout the program. Her positive attitude is contagious and just as she tells her audience , you can hear her smile all thru the sessions. We’re proud to have Nancy with us for our 2019 Annual Conference!”
  • -Jason Myers, CFE FASTSIGNS International, Inc. | Director of Education and New Center Support

Here's what a few FASTSIGN® FRANCHISEES say about Nancy's Webinars

  • Great speaker! Look forward to getting the book!
  • Fantastic information! Thank you
  • Very informative! Enjoyed Nancy and the positive energy she gave to the webinar conference!
  • I found these tips to be very useful and practical to put into play right away.
  • It was very informative especially the ASAP technique and the benefits/features section. Best Regards, fabian
  • Great Meeting. Always enjoy your input and suggestions based on your past experiences. Steve Dascenzo FASTSIGNS-Lincolnwood, IL
  • I enjoy Nancy's style of teaching. Every time I sit in on one of her presentations I always gain take-aways that I use time and time again. Thanks, Nancy!
  • As a first timer, I really enjoyed Nancy and her insights. Would love to hear more. Thank you for a helpful presentation.
  • great points
  • It was informative and helpful.

  • “I’ve seen Nancy Friedman’s program on several occasions. Every time I see her I take away more Customer Service golden nuggets! This time I saw her at Auto Glass Week in San Antonio. She hits us between the eyes with habits that we have and use daily. Habits that keep us from being as successful as we deserve to be. Good job Nancy! Thanks for all you do for business who want to get better!”
  • -Mark Liston President Glass Doctor, A Neighborly Company.
  • “Nancy is one of the BEST professional speakers I have ever heard. If you are looking to walk away with the tools to help grow your business or strengthen your leadership skills- Nancy Friedman is the PERFECT solution.”
  • -Patricia Smiley, GlassPro, Training Mgr.
  • “What a honor it was to hear and meet @nancyfriedmanteldoc “The Telephone Doctor” at this year’s #autoglassweek”
  • -Sunny Side Glass North (Auto Glass)
  • “Nancy was able to engage the crowd and share some much needed customer service tips. Most of her advice made me think, “why didn’t I think of that?”, as it was tips and tricks I will use from now on. Thanks, Nancy for sharing your wisdom at Auto Glass Week 2018!!”
  • -Katie Brown, Editorial Asst. DWM Newsletter Editor at Key Media.
  • “Nancy You are a very brilliant women, and I’m looking forwards to implementing the new skills that I learn from your very fun sales presentation at Auto Glass week.”
  • -T Taylor
  • “Nancy - It was a pleasure meeting you at the auto glass convention. I really enjoyed your seminar. I have some work ahead of me to improve my skills. Thanks again.”
  • -Jeff Glaser, Glaser Glass
  • “Nancy engages the audience and makes it a very hands-on presentation. She moves around keeping it fun, with great tips and ideas for those that are looking at ways to improve their customer service. She is a delight to work with and the attendees always get a kick out of her.”
  • -Auto Glass Safety Council M.T.

  • “Hi Nancy. I can’t thank you enough for your talk you were tremendous! Thanks for sharing your wisdom, humor, and laughter. You are the best!! Keep having fun:)”
  • -Katie Stafford, Home Care Assistance Client Experience Mgr.
  • “Nancy, we love your customer service training. !!!”
  • -Janine Calcote; Director of Franchise Development Home Care Assistance
  • “Nancy recently presented at our HOME CARE national conference. Her presentation had a great impact on our franchisees – She was very engaging and delivered a very impactful message that was well received. I would absolutely recommend her to any business that is looking to improve their customer service and phone skills!”
  • -Trevor Steenholdt, Home Care, Franchise Dev. Mgr.

  • “I have done many things in my career and attended multiple conferences... nothing compares to the Telephone Doctor... Nancy Friedman. If anyone needs customer service training or communication building skills Nancy is your girl! Thank you for a night of life long lessons and for a new-found friendship!”
  • -Tiffany Turner FNP-C, CNO Horizon Health, Paris, Il.
  • “Nancy - The whole place has been buzzing with positivity today! We cannot thank you enough—”
  • -Elisha Farmer RT(R)(M)(CT) P A C S Administration|Project Manager Horizon Health; Patient Services Manager

  • “Hello Nancy - Great presentation - heard you on IFA's WedensdayWise Webinars - I'm the COO for Vapor Shark, a franchisor and corporate vapor store retail organization.”
  • -Michael R. Hernandez Vapor Shark
  • “Nancy, I attended your webinar on Wednesday sponsored by the IFA. I thoroughly enjoyed it. Thanks for sharing your insights.”
  • -Emma Dickison CFE, CSA Goddard Systems
  • “Nancy: Your impact- wow. Our group very much appreciated, internalized and are committed to action as a result of your time spent with us. I knew you would bring your best, and once again, you did more than that!”
  • -MATT BROWN | Vice President of Field Operations FIESTA FRANCHISE CORPORATION
  • “Nancy: A great IFA hour today! Always great to hear from you and your wise words!”
  • -Paul Wolbert, Franchisee and Franchisor Consultant, Wholesome Tummies.
  • “Nancy, thank you for the great hour spent on IFA Wednesday Wise webinar! Your personality and positive attitude shone through, and the tips and advice you gave were all spot on! I came away with many ideas to use."
  • -M.K.

  • “We were thoroughly impressed with Nancy’s presentation at our National Conference! Nancy was able to quickly grab the attention of our attendees with her quick wit, charm and sense of humor, fantastic gems of wisdom on business etiquette We are so grateful to Nancy for sharing her knowledge with us in her unique charming fashion! ”
  • -John Rost, President, Fiesta Auto Insurance; and Deane Silke COO, Fiesta Auto Insurance.

Arnold Dominguez. Nat’l Training Manager, Fiesta Auto Insurance

  • “Nancy, You are an amazing presenter. I have never seen anyone with your energy your comedic timing and mastery of the topic at hand. Picking a keynote speaker for an event is a strenuous task that carries with it a lot of stress before the choice is made and that stress carries until the day of the even. I am happy to say that you and your team made this a breeze. Thank you!”
  • “Nancy:. Your impact- wow. Our group very much appreciated, internalized and are committed to action as a result of your time spent with us. I knew you would bring your best, and once again, you did more than that !”
  • -MATT BROWN | Vice President of Field Operations FIESTA FRANCHISE CORPORATION
  • “Nancy delivered an amazing performance, her presentation was very interactive, candid and enthusiastic. She made a positive impact on all in attendance. Nancy, thank you for helping make our event a tremendous success. ”
  • -Craig Drawn| Manager of Tax Services Fiesta Franchise Corporation
  • “I have witnessed many speakers in my lifetime; Nancy is definitely one of the best! Nancy's personality is contagious! She made me laugh and learn valuable information at the same time. She is able to instantly create a connection with her audience because she is genuine and sincere. I would highly recommend to anyone to see her live-in action for themselves! You will not regret it."
  • -Oscar Neri| Franchisee owner, Fiesta Auto Insurance.
  • “Put her knowledge to the test awesome experience!"

  • “Wonderful presentation today Nancy, thank you!”
  • -Jason Kilgore Customer Service Manager at McLane Company, Inc.
  • “It was an awesome day and your presentation was great! Thank you for sharing such valuable nuggets!”
  • -Yvonne Eggins, MCClane FoodServices
  • “Nancy you were awesome!”
  • -Adina DuCre Mclane Corporate Operations Supervisor

  • “Having Nancy at our event was an absolute delight! Attendees had all positive things to say. Nancy nailed it with takeaways they could use IMMEDIATELY. And made them aware of the little things that go a long way with end users. She delivered her message with lots of laughs!”
  • -Leslie Karcher, Marketing, CHI.
  • “Thank you for speaking to our organization! I learned so many "nuggets" that have shared with our team. It was a great experience.”
  • -Bryan Wachtel, CHI Dist. Sales Mgr.
  • “This is Mariano Knopoff from Argentina. I was in the CHI dealer 2018 in Orlando, Florida last month. I`m engineer and I sell CHI garage door in Argentina. I have been in your conference and I`d like to congratulate you because you are wonderful!!!. I`m so sorry, my english is not very good but I understood a lot of your speech.”
  • -Mariano Knopoff C.H.I Argentina.

  • “Amazing to see how engaged the team was! Now that we are back to work, it is awesome to hear all the conversations on how we are going to put to use the Golden Nuggets ”
  • -Sara Heathcote, Area Manager at SiteOne Landscape Supply Jacksonville Fl.

  • “Nancy; Thank you, for speaking to us all yesterday and sharing your wisdom. I learned, laughed, and loved every word. You are a blessing, and a gift to the world. Thank you!!”
  • –KIM, US Navy Hospital Bremerton, WA.
  • “I was so glad to see your on stage and off stage presence were the same - is not an act - it’s real!!”
  • –Tim Stewart U.S. Navy Hospital Bremerton Washington

  • “Nancy Friedman spoke to all of four of my St. Louis Vistage Groups recently and delivered significant take home value for my C-Level members. Our Vistage members are accustomed to the best speakers from across the US and Nancy Friedman did not disappoint. Great content and delightful delivery characterize Nancy’s presentations. If you’re looking for a sales and customer service edge, Nancy will give it to you!”
  • –Allen Hauge Group Chair
  • “Thank you for your excellent presentation at our Vistage meeting. Your enthusiasm is infectious. You make it easy and fun to remember. The two hours we spent with you were well worth it. Thank you.”
  • –Craig Messmer, P.E.
  • “Thank you for the great information that you shared at our Vistage program.”
  • –Eric Schaefer Owner, Stone Technologies, Inc.
  • “Nancy was a speaker at our Vistage group and she rocked it. She immediately captivated the room with her common-sense approach on how to deliver excellent customer service to your colleagues and clients.”
  • –Rebecca Boyer CFO Kelly Mitchell
  • “Thank you Nancy for the wonderful Vistage session! I got so much out of this and have shared with all of my employees. The “Yucky Email Phrases” and “Frustrating Voicemail Phrases” are invaluable tools that should be put in place at every company. You will get more out of this than you can imagine and I’d recommend at every level of your organization.”
  • –Debi Blanchard Centerco Properties

  • “Nancy had the attention of the employees right away, AND kept it the entire time of the program. Employees were buzzing about Nancy and her customer service seminar for days! She delivers information that applies to everyone at some point in their career or personal life. EVERYONE can benefit from Nancy and the information she shares. She left QSI wanting more! ”
  • “Thank you so much for speaking with us. I really enjoyed your presentation. Loved your audience interaction. Also, great advice and tips! Hope to see you again!”
  • –E.N Project Mgr. QSI Facilities


  • “Nancy, thank you – Your ATRA presentation was entertaining and insightful. I didn’t even mind when you picked on me”
  • –Tony K, President, Mister Transmission, Canada.
  • “It’s great when you can learn something and be entertained at the same time. Nancy was a hit at our event!”
  • –Dennis Madden, ATRA, CEO

  • “Nancy, Your session was one we all agreed moved us the most. One would think it was just for the people who answer the phone but my technician sat in and it was so impressed with you and what he got out of listening to you. I find what you have to offer is priceless and probably one of the best investments one could make for their company.”
  • –Lisa Gabrielle, President Mel's Auto Glass
  • “Hello Telephone Doctor: Thank you for being the best most relevant speaker at the convention thus far. We really enjoyed your presentation Thank You for the hand out No one else has given one besides you Take care. ”
  • –Jason and Pam L. (Auto Glass Show 2017)

  • “I’ve been in sales for thirty years; you sure opened my eyes on several topics. Thank you for sharing your afternoon with us. ”
  • –Dave; Team PRP (Premium Recycling Parts)

Women In Green

  • “On her game like usual. Funny, engaging and spot on with her message! Thank you Nancy! ”
  • –Amber Baker, SITE ONE, Regional Marketing Coordinator
  • “Nancy, Your talks are motivating, informational, entertaining and energizing. I hope I get to see you again in a future WIGI conference.”
  • –Sally Mark, Sansei Gardens, Inc
  • “You are amazing thank you so much for your words and funniness at SITE ONE, Loved it!!”
  • –Lori Ledesma Inland Empire Andre Landscape Service Inc
  • “I took a great deal from it as Leadership is my passion! Thank you so much for your presentation at our Women in the Green – SITE ONE weekend. I have subscribed and linked to you everywhere I could and look forward to learning more.”
  • -Brenda L. Ward Director of Business Operations Beary Landscape Management, Inc.
  • “You are one awesome speaker! Charismatic, funny and obviously very smart. I enjoyed the session and hope I get a chance to hear you again.”
  • -Silvia Barnard, Febco Customer Service Mgr.
  • “Amazing to see how engaged the team was! Now that we are back to work, it is awesome to hear all the conversations on how we are going to put to use the Golden Nuggets ”
  • -Sara Heathcote, Area Manager at SiteOne Landscape Supply Jacksonville Fl.

  • “Nancy was a gem. She kept our audience engaged and shared useful information. She received overwhelmingly satisfied rankings. We appreciate how easy it was to work with Nancy.”
  • –Lisette Mariner, CAE Executive Director - Fl. Ind. Auto Dealers Assn.
  • “We recently had the pleasure of Nancy as a keynote speaker for our annual association meeting. She was engaging, funny, and insightful. Her "Golden Nuggets of Customer Service" were helpful and a reminder of the importance of manners, transparency, and follow up. I highly recommend Nancy for your next meeting as a speaker.”
  • –Lisa Compagno, Palm Tree Cars, and President FL Ind. Auto Dealers Assn. FIADA.
  • “Nancy is an absolute dynamo when it comes to capturing an audience and giving them true nuggets of customer service wisdom. I was lucky enough to attend her FIADA program in Orlando earlier this month. I would highly recommend her for your group if you are looking to have fun and need a seriously qualified speaker.”
  • –Will F, Exec Director TradeREV USA

  • Check out Theresa Thiery Thompson, Marketing, RE Whittiker’s comments on Nancy’s program at ISSA

  • “I’ve been coming to ISSA for 3 years and have been to many programs, Nancy’s was the best I’ve ever seen”
  • –Todd Clark. COO, Corporate Building Services
  • “Nancy, I loved your seminar, perfect- refreshing, common sense.”
  • –Kathryn Groening Winc /Australia and New Zealand
  • “Great time hearing you speak at both sessions last week; ACRSI and ISSA event. You're very talented and shared some wonderful information. Thank you! ”
  • -Bryan Lazorik, President, Bryco Services, Inc.
  • “Hands down, Nancy Friedman was the right speaker to open our 2017 event! Her energy and enthusiasm are unmatched. Our evaluations, 99% of our attendees gave Nancy the highest ratings a speaker can receive for their session. The overwhelming consensus is that Nancy Friedman is 'GREAT!'”
  • -Erin L. Lasch, CAE Director of ARCSI Communications
  • “Nancy did a great job at our ISSA/INTERCLEAN conference this year. She was very engaging with the attendees and really knows how to control a room.”
  • -Lucas Wendt, ISSA CMI Training Development Specialist at ISSA

  • “I had high expectations for Nancy’s program, and after the 90 minutes my expectations were not only ‘met’ but ‘SURPASSED”. I came away with priceless Golden Nuggets of wisdom that not only changed my work habits but changed my life. I would highly recommend Nancy to anyone!.”
  • – Ed Prime DeKalb County Board of Health, Decatur, Ga. WIC
  • “The WIC Division of DeKalb County Board of Health thanks you for your most practical and useful tips for the needs of our WIC program. All enjoyed and found your ideas fun and best of all, easy to implement. Well Done.”
  • – Courtney Underwood, DeKalb County Board of Health, WIC Program Coordinator.


  • “You certainly know how to command a room and keep the audience engaged. Very refreshing!!!”
  • – Warren Nadeau Vice President, Global Business Solutions at BCD Travel
  • “Really connected with your presentation at SABRE ! It brought to mind that simple things can be game changers in developing positive relationships. ”
  • – Marilyn Townsend, Director, Global Travel at Sabre- Sabre Conference.
  • “Nancy is an amazing lesson in customer service. A 3 year in a row speaker, our attendees love her so much, we had to close registration for her sessions to not overbook the seating capacity. Nancy delivers an untapped wealth of customer service knowledge with a keen personality that will translate in any industry. A must-have and her program will leave you wanting more every time. ”
  • – Everett Scisney, SABRE Corp.

Nancy Friedman Customer Service Keynote Speaker

  • "We were all enlightened by your strategies, tips & humor on best practices of Customer Service. Your outstanding, relevant and enthusiastic advice as well as your extra efforts to customize the program were well recognized by the association and the participants. Thank You for sharing your valuable and important message. ”
  • - Laurie Oken, Manager, Leadership Dev. Nat’l Assn. of Realtors
  • "When I walked in the room and saw it was you, I was excited because we had just watched one of your videos for our staff training on customer service. Your session was even better in person!”
  • - Cathy Faulkner, RCE MetroTex Asson/of REALTORS
  • "Nancy, your presentation was spot-on and so much fun! It was a joy to meet your enchanting husband, Dick, and see you include him in your presentation. So many attendees were raving about your style, flair and directness on communicating effectively and particularly like the GUM message! Thank you for a great program and fun presentation!"
  • - Candy Joyce – Mid TN Assn. of Realtors
  • "I could have listened to Nancy all day! Fun, relevant & fantastic program"
  • - Phyllis Adam, ABR, GRI, CDPE RE/MAX Advantage Realty

Nancy Friedman Customer Service Keynote Speaker

  • "I have never seen anyone deliver so much valuable information in such a short period of time and present it with infectious enthusiasm, simple ideas superbly delivered.”
  • - Thom Gilday, President & COO BrightStar Care
  • "Nancy brought an alluring mixture of common sense, sharp wit, good humor and -- of course -- impeccable listening and communication skills to two of our system wide conferences (so far). So powerful were her presentations that the advice given is taking hold and taking effect at each one of our 300+ home health care agencies across the U.S. and Canada. Looking forward to continuing her role in shaping our Customer Experience."
  • - Steve Schildwachter Chief Marketing Officer. Brightstar Care
  • "Thank you so much for an amazing presentation this past weekend. We look forward to utilizing your online training for our office staff & make more meaningful connections with our clients. I'm very grateful to have had the opportunity to have met you. Your message was inspirational. Best wishes."
  • - Meghan Pieniazek Brightstar Franchisee
  • "Nancy was an outrageously entertaining, very funny firecracker of a presenter. That alone, made the session worthwhile. It didn't end there, though. Nancy's session was packed with useful "nuggets" that I plan on taking back to my staff."
  • -Alison Lee, Hawaii; Brightstar Franchisee
  • "Loved the program and you were fantastic!!"
  • -Tina Cason, Brightstar Attendee
  • "The Conference was fantastic. Telephone Doctor was phenomenal. Thank you so much!"
  • - Roxanne T, Brightstar Attendee
  • "Loved the program and you were fantastic!!"
  • - Tina Cason, Brightstar Attendee

Nancy Friedman Customer Service Keynote Speaker

  • "Your succinct presentation style, heartfelt genuineness, and endearing wit is so refreshing. It’s refreshing to encounter authentic people like yourself who have mastered an unabashed delivery of these elements, replete with your total immersion in our midst. Your kindred spirit and innate desire to empower others makes for a truly inspirational experience”
  • - Jerry Ryan, PAII Attendee
  • "We in the Bed & Breakfast / Innkeeping business can mistakenly minimize phone skills due to the prevalence of online booking. However, it's the person who takes the time to call that is often most interested in what the business has to offer. With a phone typically always within reach, Innkeepers can use The Telephone Doctor's tips to guide the conversation to 'close the deal' whether they're out in the garden, supermarket, or at their desk. Nancy's presentation was humorous with plenty of common sense (which isn't common enough) in the mix; our innkeepers and future innkeepers really enjoyed her session.”
  • - Kris Ullmer, Executive Director
    Professional Association of Innkeepers International (PAII)

Nancy Friedman Customer Service Keynote Speaker

  • “You were inspiring! I have already put some of the things you talked about to practice. It worked! I calmed an angry client right down and he was calling me sweetie by the end of the conversation…You do a great Job!!!!”
  • – C. N – NINAWC Attendee
  • “The NINAWC audience did not want Nancy’s session to end!”
  • – Shelly Rector, WIC Deputy Director Choctaw Nation Health Services
  • “Nancy is an inspirational, motivational and captivating woman. As she shares her wealth of knowledge, her enthusiasm overflows to the audience making the learning experience interactive and engaging. In 15 years of attending conferences, I have never experienced a speaker with such passion and drive to helping create great customer service! ”
  • – NINAWC Attendee WIC Conference
  • “HI Nancy! Everyone was raving about you! They loved your presentation and wanted more. You really should have been one of the Keynote speakers”
  • – Marsha Canning, Cobb Douglas WIC
  • “As a conference coordinator, we are always looking for the best match between content, speaker and audience. Nancy’s presentations have been so well received and her tips are spot-on. We are repeat customers – we have had Nancy at multiple conferences and get great feedback from attendees.”
  • – Susan Shaffette President, Team Dynamics. WIC conferences

Nancy Friedman Customer Service Keynote Speaker

  • "Thank you for two wonderful presentations at NTA. I found them to be some of the most beneficial of the week ”
  • - Brady S. Nat’l Tour Assn

Nancy Friedman Customer Service Keynote Speaker

  • "Nancy is spot on with her program in being "best in class". Her humor, delivery and experience allowed our team to understand what customer service really means. I would recommend Nancy to anyone in business.”
  • "Nancy, You did an unbelievable job and really had an impact on the whole company! Cheers and hope to see you again: ”
  • - Colin B, Benetrends
  • "The programs you delivered were not only necessary, but also extremely informative, engaging and eye-opening. I look forward to utilizing the material to continue shaping healthy communication habits within our organization. ”
  • - Sabrina D., Sales Trainer, Benetrends

Nancy Friedman Customer Service Keynote Speaker

  • "The only way to describe Nancy Friedman’s program is: “Fantastic.” She actively engages her audience with an interactive, humorous presentation. Her programs are insightful, witty, fun and impactful.”
  • - Dana Nelson, RVDA SHOW, Publisher RV News Magazine

Nancy Friedman Customer Service Keynote Speaker

  • "As always, you did an amazing job!"
  • - Cathy Roth-Johnson, CAI/Heartland Chapter Exec. Dir. 2017

Nancy Friedman Customer Service Keynote Speaker

  • "Nancy has presented twice at NSSF at the SHOT Show University and both times hit a home run. She will be back!"
  • - Patrick Shay, Dir of Retail Devel
  • "I had the chance to see Nancy for the first time at Shot Show. Nancy was an amazing speaker having the ability to motivate, entertain you while staying on topic. job well done..... I look forward to future seminars, news letters and post's."
  • - Kurt Newman, Police Officer
  • "I have to agree with Kurt. Nancy knows her stuff when it comes to training everyone in the organization to handle phone calls professionally. It may not seem to be that important until you attend her trainings. Our organization has used her services and hosted training sessions for thousands of retailers - outstanding results. Thanks Nancy."
  • - B. Donaldson, Vice President, Digital) Communications at BrandSource
  • "Nancy, Your presentation was fantastic – a great message delivered with entertaining excellence!"
  • - Kevin C; The RANGE.

Nancy Friedman Customer Service Keynote Speaker

  • "Nancy is a fun, fast paced speaker with terrific ideas about how to make the very most of your customer service and retention programs."
  • - Madelyn Flannegan IIABA VP Education/Research

Nancy Friedman Customer Service Keynote Speaker

  • "Nancy did an amazing job as Keynote Speaker at our Annual Business Meeting! She WOW'd our Franchisees with her powerful strategies for maximizing every guest experience. A wonderful addition to our conference!"
  • - Lauriena Borstein Sr VP of Operations, Rita’s Italian Ice
  • "You are an amazing speaker!. We learned so much information to bring back to our stores. Thank you so so so much for coming to our conference!"
  • - Rita’s Italian Ice Franchisee
  • "Nancy, I really enjoyed you at our general session and breakout! You have such a contagious positive energy about you that I just loved!"
  • - Laura Cummings: RITA’S ICE, Franchisee
  • "Nancy embraces the audience and makes a difference in every one’s life!!"
  • - Craig Lerch, Jr. Rita’s Ice Franchisee Co-Owner : 6 locations

Nancy Friedman Customer Service Keynote Speaker

  • "You were great, Nancy. Loved having you as our FBA keynote! So many businesses need your GOLDEN NUGGETS "
  • - Paul Segreto, FBA President
  • "Nancy's session at Orlando FBA meeting was spot on. The points made will allow brokers and Franchisors to work closer in closing the gap on communication leading to more happy franchisees launching a business."
  • - Paul C. Wolbert Chief Operating Officer WT Cafe
  • "Every word Nancy shared at Franchise Business convention, was filled with knowledge and valuable information. We left with our minds filled with tools to enhance our business and catapult our success. Only wish we had extra time to continue learning even more! Cannot wait to attend another Telephone Doctor session! "
  • - Chelsie Charnet, American Prosperity Group. Director of Franchise Development
  • "Nancy's keynote at FBA Conference provided so much useful information I left with 2 pages of notes...and laughed a lot along the way. Great program and great value!! The material in her keynote speech was referenced a lot in the other programs that followed because it is so relevant to what we do. Nancy is truly a class act."
  • - Adrienne Leigh, Murphy Business Financial Corp
  • "FBA gave her a standing ovation -She deserved it! It was a WOW!" Nancy's presentation was an interactive, comedy exchange filled with golden nuggets of learning."
  • - Mike Chiodo Franchise Broker Franchise Broker Association
  • "Your speaking at the FBA conference was inspiring. I look forward to utilizing your techniques"
  • - Jonathan Pace On Pace Franchising, Franchise Consultant
  • "Nancy, thank you for re-awakening the values of the simple topic of customer service by (literally) reaching in to your bag of gold nuggets in your recent presentation to the FBA. Your amusing, energetic, and engaging approach to this subject sparked my unconscious complacency to get going again and work with my team to make customer service our key performance area in the next year. Your entertaining approach packaged with some basic eye-opening concepts is a winning formula, as demonstrated by the crowd of standing ovations."
  • - Stu Nelson, Founder, Bare Bones Workwear
  • "Nancy, your Telephone Doctor session at the FBA conference was the most entertaining, engaging, and dead on customer experience discussion ever. Not your father’s Buick for sure. Big fan Nancy. Big fan."
  • - Chris Cullen, Franchise Broker
  • "The only way it could have been better is if there was more from you! It was great Nancy!"
  • - Jonathan Anderson, Franchise/Dwyer Group
  • "Nancy, you are the Best, Most Entertaining Speaker I can remember ever hearing. You do a great job on a key subject matter. Thank You."
  • - Dale Shepard Franchise Business Broker, FBA conference
  • "Thanks Nancy! Your presentation was very lively….awesome."
  • -John Z. Franchise Broker, FBA Conference.

Nancy Friedman Customer Service Keynote Speaker

  • "You blew everyone away with your presentation. You give such meaningful real life information that makes business owners realize the meaning of customer service and a structure that they need to implement into their businesses. Thank you."
  • - Ron Frydrychowsky, Chief operating Officer Moran
  • "Having you as our keynote speaker was the best decision we could have made for our convention. Your approach to customer service, communications and exceeding customer expectations through exceptional customer service inspired our franchisees. Your presentation resonated so much with our franchisees: A few comments; "
    • Thank you for having Nancy speak with us. She brought us valuable information!"
    • "Love It!"
    • "Great presentation
    • "Thank you for sharing the positivity."
    • "Love Nancy!"

    Thank you for setting the tone for our convention! Your presentation helped to create and engaging, inspiring and energetic convention for all of us.

  • - Barbara Moran-Goodrich, CEO, Founder, Moran Family of Brands.
  • "We had the pleasure of Nancy Friedman be our keynote speaker at our Moran Family of Brands convention in San Antonio. What a great experience it was. Nancy gets into so much relevant information and does it in a fun and entertaining way. Our franchisees loved her!!! When she did her educational session the next day I think everybody showed up for it since they enjoyed her keynote presentation so much the day before.
    I highly recommend Nancy Friedman as a speaker, she is absolutely terrific. "
  • - Pete Baldine, President, Moran Family of Brands

Customer Service Keynote Speaker

  • "Was lucky enough to get to hear The Telephone Doctor Nancy Friedman, Keynote Speaker at our Jackson Hewitt convention. She is AWESOME! If you want to improve customer service and phone skills......CALL HER! !"
  • - Y Rupp, Jackson Hewitt Tax COO
  • "Nancy! You are an absolute talent! Great impact on the team around client experience. Talk to you soon."
  • - Jim Copeland, SVP, Corporate Retail Operations
  • "Nancy was a speaker at our recent annual convention and delivered a relevant, common-sense approach on how to “think” about and “deliver” great customer service. Nancy is fun, engaging, and on the right track. This was the 2nd time she spoke at one of our events and our folks loved her and her message!"
  • - Shara Abrams, SVP Operations Jackson Hewitt Tax Service

Customer Service Keynote Speaker

  • "You were amazing! Your lifetime Customer Service contributions to American Businesses cannot be measured."
  • - Ken Fearnow, Brightstar Franchisee
  • "Attended a fantastic presentation by Nancy Friedman, customer service keynote speaker yesterday. Engaging, entertaining and most importantly highly useful. Highly recommended!"
  • - Erik Shank Brightstar Franchisee
  • "Nancy you were fantastic at Brightstar. Lots of new Telephone Doctor fans."
  • - Steve Schildwachter, Brightstar Care CMO
  • "I had a chance to attend a session by The Telephone Doctor, Nancy Friedman, Keynote Speaker this past weekend, and she was fantastic! Just what the doctor ordered. I'd recommend her highly."
  • - Pete Spillum BrightStar Care
  • "I want to let you know I found your presentation at our BrightStar conference to be entertaining, educational and doable. Thank you!"
  • - S. Zimmerman Brightstar Care Traverse City
  • "I had the privilege of hearing Nancy speak at our Annual BrightStar Care Conference held in Chicago last week. No one wanted her presentation to end. The standing ovation was more proof she nailed it. I highly recommend Nancy Friedman if you’re looking for a Keynote Speaker--you will not be disappointed! "
  • - Jean Overla Brightstar Franchisee.

  • You are amazing! Great IFA Show
  • - Jerrod Sessler, Pres./CEO HomeTask, Author of Food Chain)
  • Truly enjoyed your presentation – funny and impactful. Thanks again for the awesome job you did at IFA
  • -Matt Murphy , Pres. Ceo/ Griswold Home Care
  • Nancy, I thoroughly enjoyed your presentation and engagement with the audience at IFA. Your sincere and personal delivery of your message was truly inspirational! Thank you for your insights and I look forward to having you at one of our conventions!
  • -Stuart A. Williams, CFE TIDE/Agile
  • Your session was one of the best sessions I attended at the IFA conference. The material useful – and ‘common’ sense – and the energy and humor you had delivering it made the audience really pay attention and take note. The 7 traits you shared are simple and effective, and will be posted on my board in my office to serve as a constant reminder of what it takes for me to be a successful leader. Thank you!
  • -Stevie Kolakowski, Director, Franchise Policy and Strategy, Jack in the Box
  • Nancy Friedman’s session on The 7 Traits of a Successful Leader was informative, fun and very uplifting. She has a natural & engaging style with her audience, presents practical tips for everyone to apply to their careers & daily lives and she is just plain fun to be around. If you are looking for lessons from a life well lived and from someone who can hold your attention with great stories, I highly recommend Nancy as a guest for your next event!” Thank you, Nancy. You’re the best!
  • -Joe Genovese, Vice President, Franchise Development, Whole Foods
  • I give you the “Most Engaging Presenter” Award!
  • -Paul Tuennerman, CEO, Raising Canes
  • Saw Nancy at IFA. She was fantastic! Full of energy and useful tips and information to help one succeed further. She kept the crowd awake and laughing throughout the entire session and still managed to teach quite a few lessons.
    We look forward to hiring Nancy at our future events!
  • Shelley Meixell -Global DMC Partners, Washington, DC
  • I have come to the conclusion that public speakers either have it or they don’t, no in between. Nancy Friedman absolutely has it!
  • -Jeremy Campbell Sola Salon Studios
  • Nancy provides a great, no-nonsense insight into customer service and how to best service customers. She is enthusiastic, energized, engaging and will have you rolling with laughter. Best of all, Nancy finds a way of getting the key messages through to an audience in a unique manner which undoubtedly makes a difference to business performance.
  • -Danny Hanlon COO Granite Transformations
  • I had the pleasure of listening to Nancy at the 2015 IFA Convention She was empowering, as she is highly accomplished and she is also motivating and witty.
    A line she said has stuck with me, “We treat our wrong numbers better than most people treat their clients.” How many people can say that with conviction? I thoroughly enjoyed her presentation and would recommend attending one of her events if possible.
  • -International E-Z Up, Inc
  • I saw Nancy speak at IFA. Nancy is an impactful and energetic speaker who can help individuals in career transition market themselves more effectively and help organizations of any size raise customer service to the next level.
  • -Captain Jim Carman, U.S. Navy (Retired) Director of the Transition Practice Military Officers Association of America

  • I like reading your stuff. So simple, but so important. Every time I come across some gum chewing customer service rep, I think, boy this company needs Nancy's help bad.
  • Pete Bauer, Attorney, Minuteman Press, Int’l
  • All my owners still have what I am calling, “The Nancy Buzz” Thank you for all you brought to our conference. YOU ROCK.
  • Jack Panzer – Area Manager Minuteman Press International Inc.
  • I thought your presentation at our meeting was AMAZING and it has truly changed the way I want to handle telephone sales.
  • Dan Haggerty, Minuteman Press Int’l
  • I’ve seen every conference in 14 years; Nancy’s program was the best ever.
  • -Minuteman Press Int.
  • Thank you Nancy for a most inspiring session at the Minuteman Expo. I learned a lot of valuable information. You are a lovely, positive and extremely funny person.
  • -Alison Jack-Ray, Minuteman Press Int. Owner
  • I loved your presentation and the style in which it was delivered!
  • -Mike Geygan, Owner at Minuteman Press-Lebanon, OH
  • Nancy was the opening Keynote Speaker of our recent franchisee convention. Her presentation was engaging, informative, entertaining and inspirational. I enjoyed every minute!
  • -Pete Bauer, Minuteman Press Council
  • Nancy: I absolutely loved your enthusiasm and the way you deliver such an important topic on customer service.
  • -Darwin Caswell Minuteman Press, Toronto CA
  • I have to say that your Keynote address was the best I have ever attended! I just loved it.
  • -Laurie Erickson, Exec. Asst. to Mike Jutt, MinutemanPress
  • Your keynote was fantastic. There was never a dull moment.
  • -Matt Peretez, Regional Rep. Minuteman Press.
  • Nancy, Your keynote presentation at the convention was fantastic. Lots of great information I know to be true. I also picked a few choice nuggets of wisdom that I intend to employ.
  • -Richard Hornberger, Minuteman Press owner Phil. Pa.
  • The way Nancy built an honest rapport with her audience of Minuteman Press franchise owners at the World Expo 2015 in Las Vegas was simply an art form in and of itself. I marveled at the way she was able to seamlessly deliver her message and keep her crowd engaged. Our owners took away valuable information that will help them grow their customer service-driven businesses.
  • -Brian Sisti, Minuteman Press International

Customer Service Keynote Speaker

  • A few nice comments from Nancy’s SYTA conference</br />
    Would love to have Ms. Friedman back as a speaker.
    Great speaker, got a lot out of class.
    A session on cold calling next time!
    Thank you, Nancy! You provide real world information in such a fun and engaging manner. Customer Service is a pleasure and we should treat it that way!
    Nancy gave wonderful tips I can apply right away.
    I loved that the speakers notes could be used in both business and personal lives. I would listen to her speak again!
    Love this session. 3rd time I have heard Nancy. Her information is extremely helpful. I bring it back to my office.
    Bring her back for more.
    Very funny and entertaining.
    She was absolutely wonderful. Would love to hear more about the cold calling.
    Very helpful.. Thank you ..
    Very energetic!
    I could sit & listen 2 Nancy all day!!!
    Loved Nancy! Would love to see her again!
    Would love to hear more on cold calling and using LinkedIn for prospecting.
    Very helpful.
    Thank you for your enthusiasm. Can you come speak at my company for free?
    Very engaging speaker. Learned some great tips and info. Would recommend Nancy to return.

Nancy Friedman Keynote Customer Service Speaker

  • Nancy, thank you! The Webinar went really well for our first one! Your enthusiasm and giveaways really kept the crowd engaged -- all through the Q & A "
  • -Truck Force Service

Nancy Friedman Keynote Customer Service Speaker

  • I would recommend Nancy Friedman, the Telephone Doctor for any conference or webinar dealing with customer service. Her sincere and personal delivery is inspirational. Not only was the actual webinar “topshelf”, everything in the scheduling and planning of the event was painless. She has a first class team! I plan to recommend her to other organizations.
  • -Bonnie L. Cox, Office Manager, Cornerstone Credit Union League

Nancy Friedman Keynote Customer Service Speaker

  • "Nancy was engaging, interactive and a perfect start to get our conference off on the right foot. To quote one attendee, 'Nancy is a hoot!' "
  • -Jennifer F – ( CABBI Calif. Assn. Bed & Breakfast)

Nancy Friedman Keynote Customer Service Speaker

  • "Nancy did an amazing job with our team. She did her homework and delivered an incredible message. It was interactive and fun for the diverse team. I look forward to working with her again."
  • -Tom Bennett. President, Brandsource

Nancy Friedman Keynote Customer Service Speaker

  • "Your presentation this morning was fantastic! I've heard from several managers who plan to work with their hospital teams to implement your techniques for improving client service. Thank you for sharing your electrifying personality, energy and content with us."
  • -Jon C. VCA Hospital Administrator, Loomis CA
  • "I loved your VCA "Communication for Managers" talk! You are so funny and easy to listen to."
  • - Melanie G. VCA Webinar participant

Nancy Friedman Keynote Customer Service Speaker

  • "A major thumbs up. Nancy’s dynamic webinar presentation on the Golden Nuggets of Customer Service provided practical real world techniques to help our members capture more business.A major thumbs up. Nancy’s dynamic webinar presentation on the Golden Nuggets of Customer Service provided practical real world techniques to help our members capture more business."
  • -Cindy Sheridan, COO, PHCC Educational Foundation

Nancy Friedman Keynote Customer Service Speaker

  • "She has you at "hello"! Nancy's spark and enthusiasm immediately ignite the audience! From start to finish, it's a party with a purpose. Nancy's presentations are thorough, informative and relevant. I recommend her products for any company or individual looking to improve service skills and customer satisfaction. Learn while you laugh! "
  • -Marla Dunbar, Better Family Life, Workforce Development
  • "Nancy, is an energetic, hilarious and passionate presenter that is truly captivating! Her wealth of knowledge has helped me on both a business and, more importantly, on personal level. I recommend her training to everyone that is serious about customer service."
  • -Tyrone N. Turner, Better Family Life

Bremer Bank Logo

  • Nancy’s personality and presentation style can keep any room engaged and laughing - even with the dreaded 2:00 time slot.(After lunch) Her ability to send a strong message in a heartwarming and hilarious fashion will amaze any group.
  • -Karen Gajeski Mortgage Director – Bremer Bank

Real Estate One Logo

  • I've been coming to these Real Estate One conferences for 27 years - Nancy was the best speaker ever.
  • -Real Estate One conference - Michigan attendee
  • Nancy, You are a very engaging speaker (and humorous which holds the audience). My background is customer service as I was a VP at Neiman Marcus. Your stories touched my funny bone and business acumen. Thanks for speaking to us crazy Realtors.
  • -Barbara McClure Real Estate One, Michigan
  • "Our annual convention was attended by over 1,000 agents and employees of our organization and we were astounded that Nancy's two breakouts were standing room only with over 300 in attendance at each session. In fact, we've learned that there were registered attendees in the other breakouts who were into your session by others who were so impressed! Your energy, spirited presentation style and relative information was transportable for immediate results. Congratulations--we are a tough crowd and welcome to our quest for "ExCite"- ment! (Excellence, Caring, Integrity, Teamwork and Empowerment)"
  • -Bonnie Richter, Associate Broker GRI,ABR,CDPE,SFR,ACRE Vice President Broker Services - Director Real Estate One Academy Real Estate One Family of Companies

Novus Glass

  • Nancy captures the attention of an audience like few presenters I’ve ever heard presenting down to earth & functional results.
  • -Ted Andersen VP. NOVUS Franchising USA
  • By far the best of super sessions!!! I loved the programs. Simple and clear. Very real and applicable.
  • -Gerardo Alamos Miquel (Novus/Chille)
  • Nancy was amazing, fun, educational, creative, spontaneous, and full of life - I loved her presentation.
  • -Novus Franchisee

  • I recently had the opportunity to see Nancy Friedman, the Telephone Doctor speak at our annual conference. I have to say she brought the energy and vibrancy with her. Her messages around choosing a positive attitude and then taking responsibility with every client really resonates with me.
  • -Robert. M. American Family Insurance
  • You are entertaining witty, and over all a Lady. You have it all.
  • -Felix Fix, New Orleans, La. American National Ins.
  • You presented a great Keynote program in Galveston and your breakout session was fun and informative.
  • -Bob Fruend, American National
  • A genuine “thank you” for the Keynote presentation and breakout sessions you did for our agents. I have received many compliments on your presentation and you personally! Your enthusiasm is catching. You certainly practice what you preach. You are the epitome of good customer service that is evidenced by you and your staff’s incredible follow up since the conference.
  • -Bill Ray, American National
  • I saw Nancy present a KEYNOTE session at our conference for American National and she is sensational
  • - American National Insurance

  • In the eight years I have been the executive director for CAI Heartland, I have never seen a better presentation or heard my members laugh so hard!
    Nancy.. was nothing short of speculator!
    Fun and entertaining and brought real life examples of excellent customer service strategies.
    Our members loved Nancy and we couldn't get enough of her and her golden nuggets of wisdom.
  • -Cathy Roth-Johnson Chapter Executive Director CAI Heartland Chapter
  • Nancy: The program was fantastic – As the program director, I pride myself on doing the best program every year and you have assured that again for me.
    I have had many people say it was awesome! Everybody walked away with something.
  • -Brett Shelton
  • I was at the CIA Meeting when Nancy spoke - - she did a fantastic job. Engaging, energetic and the material was insightful and applicable to our work She was one of the highest rated presented of the year. Looking for someone that has customer service expertise and can connect with the audience? Look at Nancy.!
  • -Andy Wiggins Owner CertaPro Painters of St. Charles County & Wildwood (MO)

  • Nancy Your presentation was a breath of fresh air. I can't tell you enough how much I enjoyed your wit, humor, enthusiasm and passion getting your message across. You truly are a jewel of a woman.
  • -Richard Rudnick President Aladdin Chem-Dry
  • Nancy, You were fantastic and just the kick in the butt I needed to make some important changes in my business.
  • – (Karen C; Chem Dry Conference)
  • Nancy, You were wonderful. We absolutely loved having you. We simply were enamored with you!!!
  • – Ed Quinlan CFE, VP Franchise Services Chem Dry
  • From the moment Nancy's program started, she captivated our entire 500-person audience at our annual franchising conference
  • Nancy engages her audience using humor, thought-provoking questions, and high energy animation. Nancy has a talent of keeping her audience amused and entertained while teaching them critical points
  • You have a remarkable skill of blending teaching with emotion so the takeaways are permanent. Our audience members were delighted.
  • You made an impact in a core part of our service business that matters to everyone's bottom line"

  • Your presentation was wonderful and truly accomplished the goals that we had discussed! Your messages gave the entire MGM team “golden nuggets” of wisdom to implement into their daily work life. The audience was engaged and shared rave reviews with me at the end of our education day!
  • -Thanks again!” Faye Bienstock, MGM Healthcare

  • Nancy knocked it out of the park. Every Golden Nugget discussed was identifiable, relatable and now curable with her tips & tricks. Nancy was captivating and truly expressed her knowledge of the topics.–I finished the session charged up, wanting more and ready to put my newly learned tips into positive action, phenomenal presentation.
  • -Chelsie Charnet, Dir of Franchise Devl. APG Franchise attendee

  • I absolutely loved your session! You were the BEST speaker of the weekend!!
  • -Karen Drager. John Deere/ SITE ONE Tempe AZ

  • Thank you Nancy – You are engaging, fun and inspirational.
  • -Amber Baker, Ex Dir John Deere/Site one Calif

  • Thursday’s highlight was the opening plenary on “Golden Nuggets of Communications,” by Nancy Friedman with Telephone Doctor Customer Service
  • - Wisconsin State Bar
  • A lady in the afternoon session stopped me to tell me you gave the best presentation she had heard in 30 years.
  • - (Carolyn Bennett – Wisconsin Bar/ Solo Firms)

  • Thank you for two superb sessions, a fantastic delivery and the tools to hold ourselves accountable. The programs were exactly what we were hoping for!
    Your humor and stories were wonderful, yet you left our 800 attendees with valuable information and a fresh perspective.
  • -Linda DeLuca, National Assistance League.

  • Nancy’s Keynote at our Women in Business meeting at Brandsource conference was a great program – Highly recommend this for any woman wanting to succeed in today’s business world.
  • -Kathleen Maloney, Controller
  • Nancy has spoken at our group several times and with each session she leaves our attendees asking for more! Nancy knows how to grab a crowds’ attention and keep it.
  • -Wendy Johnson Siggins, BrandSource
  • Nancy was a highlight at our new BrandSource Women in Business program. Like-minded, career driven women we were lucky to hear her wisdom and engage with her first hand. Hearing Nancy encourages our members to face their careers head on.
  • -Ariail Siggins Carr, BrandSouce

  • We attended Nancy’s session at 2015 IFA – “7 Traits of a Successful Leader”; We loved her message so much we booked Nancy for our 2015 Regis Franchise Convention in Minneapolis, to speak to our franchisees.
  • -Deb Porter REGIS CORP. Mpls. Mn. Director Franchise Services Salon

  • On our final evaluation survey, we ask attendees to identify the highlight of the conference. Nancy Friedman The Telephone Doctor was the unanimous winner. So, I thank you for making this year’s meeting truly our best ever!!
  • -ACOM President NOW ESPA (Janice Telstar, Phil. CVB)

  • “You gave one of the most valuable talks MDRT has ever presented!”
  • -Ray Kopcinski, Director of Management Services, MDRT

  • The most refreshing breakout session at IFA/2015 was Nancy Friedman’s 7 Traits of a Successful Leader. Nancy had the entire room in the palm of her hand sharing very practical and sincere advice. Her humor and movement around the room kept me engaged and wanting to hear more. It was great! She has a simple approach that delivers the “golden rule” to customer service and leadership traits.

    If you have the opportunity to attend a seminar/session with Nancy Friedman, don’t miss out! You will not be disappointed.”

  • -Pete Everett, Print Direction

  • Nancy’s presentation at the GMA Consumer Complaints Conference was one of the best I have ever seen!
  • -Kate Thompson DelGrosso Foods, Inc, Director of Food Safety & Quality

  • Nancy Friedman, The Telephone Doctor’s program was time well spent. Nancy’s sense of humor and real world anecdotes brought the tips and skills she shared, to life. Her fresh perspective will give me and my team an opportunity to reevaluate our approach and improve our ability to connect with customers.
  • -Carol Bayer, Campaign Marketing Specialist – Sabre

  • In this increasingly impersonal age of Texts, Email, IM and Tweets, Nancy offers a refreshing reminder of the simple but important communication practices that positively influence customer perceptions of your business.
  • -Denny Slagle, President Volvo Trucks, NA (VOLVO UPTIME EVENT)

  • Your program at our 2014 National Business Conference was met with great accolades for both content and humor. Your approach hit home with everyone attending and created a huge buzz leading us into what I call our Season of Customer Experience Excellence……
    Your nuggets were the perfect start to a year of training on giving the perfect customer experience. I would highly recommend this program to everyone who deals with the public on a daily basis………..Thanks again for the service and the humor!
  • -Bob Harvey National Service Trainer Tire Pros

  • You were amazing! Thank you so much for making our show so engaging!
  • -Teddy Fine/Creative Director Philly Pretzel
  • Nancy presented the Keynote at our Annual Pretzel Expo this year after seeing her 2 times at IFA. Our franchise partner feedback was incredible. She specifically tailored her program to fit our expo theme and franchisee need.

    I cannot recommend Nancy enough and encourage any organization that has customers to have her deliver her powerful customer service programs to your team. You won’t be disappointed. I am happy and honored to call Nancy a friend!

  • - Chris Dowling, Philly Pretzel Factory, Philadelphia Pa

  • Nancy Friedman knocked ‘em dead at the International Franchise Association annual convention this year. Wonderful speaker!
  • -Mary Kay Liston, President 5 Star Painting (Dwyer Group)

  • Nancy, your session was a fabulous closing keynote for the ESPA Annual Conference! You certainly ended the meeting on such a high note and had the whole group energized and laughing, The ratings for your presentation were all very high so that is a great testament to the quality of your session.
  • -Lynn McCullough Executive Director ESPA, the Event Service Professionals Association

  • I knew Nancy was going to be a hit and the perfect choice to keynote the ICCFA Wide World of Sales Conference, even before she took the stage.
    Our members approached her, sharing stories of how her DVD training programs have helped them educate their staff on the fine art of communication.
    They were excited they were to learn from her in person.
    Nancy is energetic, engaging, intelligent, relevant, and utterly entertaining. She is definitely on my “We Need to Have Her Back” list!
  • -Kirsten Kase | Education & Programs Manager International Cemetery, Cremation and Funeral Association

  • Upbeat and on point Nancy delivered an outstanding message with remarkable narratives. Her expertise around the customer fit neatly with our Core Values and resonated throughout the audience. I highly recommend hearing her message.
  • -Mark Dawson, President Re-Bath, Home Group Brands
  • Nancy, Thank you so much. You are a very powerful presenter with a big message. Your stage presence is unmistakable. Wish I could see the stage actress.
  • -Kurt Kittleson, Founder RE-Bath Phoenix
  • You were definitely the highlight of the trip.
  • -Michael Kessler HR Re-Bath Utah

  • Once again I heard great things from your session. Thanks for making the date work.
  • – Michael Flink, President ADI Global
  • Another terrific set of sessions with the ADI team! Everyone thoroughly enjoyed themselves – including me.
  • -Rob Aarnes, President ADI North America

  • Nancy’s message and high energy captivated the audience; what a terrific presentation. All great comments about her program.
  • -Dennis Madden ATRA, CEO


  • I saw Nancy speak at IFA, and afterwards, went directly to her booth and booked her for our conference. She nailed it.
  • -David Eschbach, Christian Bros. Auto
  • Your session was something “new” to the IFA, new material and a new approach that I enjoyed and learned from it. The “word of mouth” after your session was very strong.
  • -Colette Hittinger, CFE Sr. Manager Franchise Operations Ben & Jerry’s Franchising Inc
  • Nancy was one of my top favorites at IFA 2014.
  • - Todd Leiser, CFE
  • Nancy’s IFA program, was the most engaging and dynamic presentation of the whole weekend.
  • - Susette Kubiak, Drapery Connection
  • I saw Nancy speak at the IFA a few month’s ago. She’s Awesome!!
  • - Tracy Arsenault, Pres. Biz Dev Fuel
  • As our Keynote speaker, Nancy was thoroughly engaging and provided invaluable information to our franchisees. Our franchisees have been able to use her “golden nuggets” to help grow their businesses.”
  • - Linda Shaub, CFE, CSA | Senior Vice President, Marketing
  • In all honesty you are one of the best I’ve ever seen.
  • -Mark Liston, Glass Doctor, Waco, Tx.
  • I was fortunate to see Nancy present at the 2014 IFA. WOW! Exceptional does not even begin to cover how magnificent her presentation was. Nancy is funny, engaging, insightful, helpful, and just downright phenomenal! Just being in Nancy’s session was worth the trip alone! Even my CEO/Global CFO was taking notes and smiling. Nancy is by far the best of the best.
  • -Genevieve Pedesclaux, Training Manager Cartridge World.
  • Nancy Friedman, is without a doubt an expert on how to treat people in business. Her experience, enthusiasm, knowledge and training, is a must have for any organization!
  • -John Marco Founder/COO Hand and Stone Franchise Corp.
  • Nancy Friedman, provided an invaluable webinar for our franchise system on the basics of outstanding customer service—something we all can pay more attention to! She provided basic insights from a different perspective and made it not only fun, but engaging!
    It made a difference to our community and I know it has impacted their behavior going forward. Nancy is a delight to work with either in person or virtually.
  • -Karen Powell/CRO FSBI/CEO Decor&You

  • As our Keynote speaker, Nancy was thoroughly engaging and provided invaluable information to our franchisees. We received positive comments and our franchisees have been able to use her “golden nuggets” to help grow their businesses.
  • -Linda Shaub, CFE, CSA | Senior Vice President, Marketing

  • Ever sit in a room waiting for a presentation with people who think they know the answer to everything; they’ve seen it all before and are looking bored before the presentation even starts? We all have. Then BAM!! In walks Nancy! She has them in the palm of her hand from the moment she takes the stage! Education at its best with humor, compassion and common sense at its heart!

    Everyone comes away from her keynotes and workshops with at least three new and immediately implementable ideas to improve their businesses. Want to make a difference in your customer service experience? Hire Nancy to show you how! Creatively engaging with a true sense of purpose – that’s Nancy Friedman!

  • -Jo Pierce-Event planner for CARSTAR Hired Nancy 2ce
  • Fantastic! Excellent! Best speaker we ever had.” This is what our Franchisee’s told us after our National Conference in 2010. The response has been so positive that we invited Nancy Friedman to please return and join us for a SECOND year at our 2011 conference in Seattle. The Telephone Doctor Customer Service Training program is “exactly” what our organization needed. Thank you Nancy!
  • -Carstar

  • Nancy, It’s obvious you “own” your message. Without superior customer service all the rest is pretty much irrelevant!
    My customer service skills jumped up a few levels with all of your pearls! Thank you for presenting at ATRA in VEGAS.
    Absolutely looking forward to your next visit!
  • - Blake Lunsford, Owner Nationwide Transmission

  • Amazing, inspirational and mind blowing. Could have listened to you for hours.
  • -Subway International

  • I hired Nancy as a speaker for CLIA’s cruise3 sixty conference in 2013. With 2,000 attendees and good personal and conference reputation, I am pretty skittish on potential conference programming that I cannot personally control 🙂 No worry here!
  • - (Bob S.) CLIA
  • Nancy was, and is, engaging, funny, clever and delivers a fantastic customer service message – perfect for our travel agent audience. A true “character”, Nancy is easy to work with and the standing ovation was great validation – thanks Nancy.
  • I knew you were good, but you exceeded my expectations. Plus, I learned some tips on phone and business courtesy:) see I returned an e-mail quickly.” Thank you.!

  • Whether you need a speaker for your franchise Conference or continued on-line or DVD training, the Telephone Doctor delivers. They provide a full spectrum of service offerings to help your business grow including offerings on customer service, telephone skills, as well as communication and management development. If your business or system needs help on any of these issues, call Nancy. We did. Indeed, Nancy was so well received at the American Leak Detection franchise conference where she spoke on customer service and phone skills that she was invited her to speak at the conference the very next year. Working with Nancy and the Telephone Doctor was a great decision and a wise investment.
  • - American Leak Detection

  • Nancy — I am writing to let you know that the feedback keeps coming in…that you were really terrific at last week’s Dish Network’s event. From our Dish clients to my Drury colleagues, the feedback’s been nothing but really positive…everyone loved your presentation. I cannot thank you enough for doing such a really great job – and – for being so great to work with too both on-stage & off. I know I speak for all of us in that we hope the next opportunity comes along quickly. Very quickly :–) Thanks again for a great gig.
  • -Director/Drury Entertainment Group

  • You are master at what you do and so many commented on your energy! A job very well done. Glad we invited you and glad you accepted.
  • -Faye Doucette, President FSAC,(Funeral Services Assn. of Canada
  • Nancy Friedman’s presentation was spectacular Participants can immediately act on the information they receive. Simply put, Nancy Friedman is an extraordinary keynote speaker.
  • -Laura Sharp, Sharpshooter PR

  • The information you presented was very practical and usable, and the delivery superb. I’m going to use what you taught to my staff. Thank you so much.
    You promised to make me look good, and you delivered!
    I couldn’t be more pleased.
  • -Ann McCormack, Bureau Chief Community Food and Nutrition Assistance

  • We had Nancy at our annual event to speak to our Manager and Regional Managers. she was a hit! Leading up to the date, Nancy and I talked on several occasions about the message and what I was looking for and she nailed it.

    The entire group could relate to her and she provided us with real takeaways that we are using today to increase our customer service and sales.

  • -Mark Williams, VP Sales Rent One

  • We had Nancy at our annual event to speak to our Manager and Regional Managers. she was a hit! Leading up to the date, Nancy and I talked on several occasions about the message and what I was looking for and she nailed it.

    The entire group could relate to her and she provided us with real takeaways that we are using today to increase our customer service and sales.

  • -Kimberley Cotter Transat Travel, Canada

  • -Speaker was the best of the weekend – session should have been twice as long!
    -Nancy is really funny.
    -Needed a bigger room and more chairs.
    -Really enjoyable and informative session.
    -Good quick tips for improving the customer experience.
    -Wow this one was great!
    -I loved the topic and speaker, everything about this session was wonderful. Nancy was engaging & entertaining and the topic was important to what I do on the daily basis.

  • I have been the Executive Director here for 23 years and Nancy was one of the best received keynote speakers ever!
  • - Missouri Association of Home Care

  • You truly are the most engaging speaker I have encountered. Your mastery of the art of rapport building and the content of your presentations are tremendous. From the time my group attended your first session their attitudes were changed and remain positive still today. We even skipped two other presentations at another venue to attend your second session.
  • -SEMA

  • Please have Mrs. Friedman back again. She was a very dynamic speaker with a lot of great ideas.
  • - Goodyear Tire Annual Conference

  • Nancy was one of the keynote speakers at the 2011 Luxury Travel Conference in Las Vegas. She is funny, witty and knowledgeable. I only wish I could have had a few more hours with her. I look forward to hearing her speak at future conferences.
  • - Luxury Travel Expo

  • I can’t tell you the last time that I enjoyed sitting in a conference room that much! I couldn’t take notes fast enough. The great ideas were just flying out! Nancy engages the attendees seamlessly throughout her session and had everyone paying attention and wanting more. It was an absolute joy to watch and listen to someone who so thoroughly enjoys what they do and is completely passionate about it She brought the WOW factor to the state association meeting.
  • - AASP