Keynote customer service speaker

“Nancy, You are an amazing presenter. I have never seen anyone with your energy your comedic timing and mastery of the topic at hand. Picking a keynote speaker for an event is a strenuous task that carries with it a lot of stress before the choice is made and that stress carries until the day of the even. I am happy to say that you and your team made this a breeze. Thank you!” - CARLOS GIL | Director of Operations FIESTA FRANCHISE CORPORATION

Invest 90 Seconds to see why Nancy is right for your meeting.

customer service keynote speaker

A Fun, Relevant, Memorable and Engaging Program
Brilliant Common Sense Sales, Telephone and Customer Service Techniques
Customer Service keynote speaker, Nancy Friedman, is a speaker you can depend on to deliver quality, original material, with a first-class keynote or workshop presentation to help boost your customer service.

“More business is lost due to poor service and poor treatment than poor product.”

Nancy Friedman, Customer Service Keynote Speaker


Let Nancy make your next meeting fun! Booking information starts here:


Customer Service Training
Customer Service/Communications Training
 Ideas, tips, skills & techniques your team will use immediately and forever.

“I have never seen anyone deliver so much valuable information in such a short period of time and present it with infectious enthusiasm, simple ideas superbly delivered." - T.G. COO BrightStar Care

telephone Skills
Telephone Skills Training
You will walk away with a renewed feeling of confidence in handling calls.

"Nancy spoke to my four St. Louis Vistage Groups recently and delivered significant take home value for my C-Level members. Great content and delightful delivery characterize Nancy’s presentations. If you’re looking for a sales and customer service edge, Nancy will give it to you!"- A. H. Vistage. Group Chair
  • FACT: Customer service skills promote success on just about every level of organizations today.
  • FACT: More business is lost due to poor service and poor treatment than poor product. (Nancy Friedman)
  • Since consumers and prospective customers have immediate access to information at their fingertips, it is more difficult than ever to differentiate yourself from the competition.
  • Except in one very important way - how your customers are treated. Great customer service skills throughout your organization can lead to more loyal and more engaged customers, and those types of customers like to tell their friends about you! Here’s how YOU can make that happen:
    • Have Nancy Friedman help your organization improve customer service, communication and customer retention skills.
    • Her engaging, entertaining and humorous Laugh out loud keynote programs and powerful and provocative training workshops are in constant demand.
    • Don't let your competitors beat you at service and customer loyalty when the skills your employees need can be learned so easily from Nancy!

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Nancy Friedman Customer Service Speaker