Keynote customer service speaker

“I have never seen anyone deliver so much valuable information in such a short period of time and present it with infectious enthusiasm, simple ideas superbly delivered.”
-Thom G., President & COO BrightStar Care

Invest 90 Seconds to see why Nancy is right for your meeting.

customer service keynote speaker

A Fun, Relevant, Memorable and Engaging Program
Brilliant Common Sense Sales, Telephone and Customer Service Techniques
Customer Service keynote speaker, Nancy Friedman, is a speaker you can depend on to deliver quality, original material, with a first-class keynote or workshop presentation to help boost your customer service.

“More business is lost due to poor service and poor treatment than poor product.”

Nancy Friedman, Customer Service Keynote Speaker


Let Nancy make your next meeting fun! Booking information starts here:


Customer Service Training
Customer Service/Sales Training
 Nancy brings FUN back into learning customer service for your meetings. Easy to implement techniques delivered as only Nancy Friedman, customer service expert can. You’ll be laughing and learning with ideas, skills, tips and techniques you’ll use immediately and forever. One of the best words to describe Nancy Friedman’s keynote customer service programs? RELEVANT!

“Attendee Comment: It was a “WOW!” Nancy’s presentation was an interactive, comedy exchange filled with golden nuggets of learning.”

telephone Skills
Telephone Skills Training
Nancy Friedman, keynote customer service speaker and telephone skills training expert, wrote the book on telephone skills. Literally! The foremost authority on ways to make the telephone work for you, Nancy’s everyday approach is inspiring. Learn how to ‘take’ and ‘make’ the call more effectively. (Like how to never get screened again.) Nancy’s experience and customer service ideas on the telephone are so effective you’ll be able to use them the same day you hear them.

"Attendee Comment: You were amazing! Your lifetime customer service and telephone skills contributions to American businesses cannot be measured."
  • FACT: Customer service skills promote success on just about every level of organizations today.
  • FACT: More business is lost due to poor service and poor treatment than poor product. (Nancy Friedman)
  • Since consumers and prospective customers have immediate access to information at their fingertips, it is more difficult than ever to differentiate yourself from the competition.
  • Except in one very important way - how your customers are treated. Great customer service skills throughout your organization can lead to more loyal and more engaged customers, and those types of customers like to tell their friends about you! Here’s how YOU can make that happen:
    • Have Nancy Friedman help your organization improve customer service, communication and customer retention skills.
    • Her engaging, entertaining and humorous Laugh out loud keynote programs and powerful and provocative training workshops are in constant demand.
    • Don't let your competitors beat you at service and customer loyalty when the skills your employees need can be learned so easily from Nancy!

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Nancy Friedman Customer Service Speaker