Why choose Nancy Friedman to speak at your next event?
- Delivers inspiration with real practical takeaways that can be implemented immediately.
- Real World information.
- Power Packed humorous presentations are from the heart.
- Techniques to implement success.
- A Keynote Speaker and Subject Matter Customer Service Expert that makes a difference and gives you a ROI.
“Keeping Customers Means Higher Profits”
And see for yourself!
Nancy’s Most Requested Topics:
Hell Hath No Fury Like a Customer Scorned
(The Five Forbidden Phrases)
How to be an Island of Excellence in an Ocean of Mediocrity
(10 Point Self Assessment Quiz)
The Entrepreneurial Edge
7 Keys To Being Successful
(Leadership – Management)
Communication Skills From A to Z
(The Alphabet of Sales & Customer Service techniques)
The 5 MUSTS of Selling to WOMEN
Telephone Inquiries Are Not Always About Price
(How to Navigate the Call)
Are you really Engaged?
(The Golden Nuggets of Sales & Service)
12 Hot “Cold Call” Techniques
The Customer Service Experience Defined
Customer Service 411
(Eight Killer Words)
Common Sense Customer Service is NOT really so Common