Brilliant Common Sense Sales, Telephone and Customer Service Techniques
“Attendee Comment: It was a “WOW!” Nancy’s presentation was an interactive, comedy exchange filled with golden nuggets of learning.”
"Attendee Comment: You were amazing! Your lifetime customer service and telephone skills contributions to American businesses cannot be measured."
- FACT: Customer service skills promote success on just about every level of organizations today.
- FACT: More business is lost due to poor service and poor treatment than poor product. (Nancy Friedman)
- Since consumers and prospective customers have immediate access to information at their fingertips, it is more difficult than ever to differentiate yourself from the competition.
- Except in one very important way - how your customers are treated. Great customer service skills throughout your organization can lead to more loyal and more engaged customers, and those types of customers like to tell their friends about you! Here’s how YOU can make that happen:
- Have Nancy Friedman help your organization improve customer service, communication and customer retention skills.
- Her engaging, entertaining and humorous Laugh out loud keynote programs and powerful and provocative training workshops are in constant demand.
- Don't let your competitors beat you at service and customer loyalty when the skills your employees need can be learned so easily from Nancy!