Why choose Nancy Friedman to speak at your next event?
- Nancy is the most effective Customer Service Experience expert.
- You spend lots of money trying to get customers to call or visit.
- Poor handling results in wasted dollars and advertising.
- Nancy shows you how to capture and navigate the interaction.
- Delivered with practical takeaways.
- Real World Info. Real ‘How To’ Techniques. No Fluff. Real ‘Stuff’
- You’ll be laughing and learning throughout the Nancy Experience.
- Sales – Customer Service – Motivation – Attitude
And see for yourself!
Nancy’s Most Requested Topics:
Hell Hath No Fury Like a Customer Scorned
(The Five Forbidden Phrases)
How to be an Island of Excellence in an Ocean of Mediocrity
(10 Point Self Assessment Quiz)
The Entrepreneurial Edge
7 Keys To Being Successful
(Leadership – Management)
Communication Skills From A to Z
(The Alphabet of Sales & Customer Service techniques)
The 5 MUSTS of Selling to WOMEN
Telephone Inquiries Are Not Always About Price
(How to Navigate the Call)
Are you really Engaged?
(The Golden Nuggets of Sales & Service)
12 Hot “Cold Call” Techniques
The Customer Service Experience Defined
Customer Service 411
(Eight Killer Words)
Common Sense Customer Service is NOT really so Common