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Relevant | Fun | Entertaining | Engaging | Spontaneous | Real | Unforgettable

Nancy Friedman, The Telephone Doctor, presents a broad array of Customer Service keynote programs & Workshops that help companies equip their people with tools to convert more inbound leads into sales and deliver a better customer experience.

Her Customer Service keynotes and workshops have helped hundreds of organizations, franchises and associations with tons of real-world takeaways. Audiences walk away with tips, ideas, skills and techniques they can use immediately and forever. “Laugh out loud funny!” with a powerful message!

Customer Service | Sales | Telephone Skills
Leadership | Attitude | Communication Strategies

Nancy Friedman, Keynote Speaker, As Seen on These and Other programs

Watch how Nancy has helped others!

Check Out Nancy’s Most Popular Keynote Programs

“We had Nancy at our annual event to speak to our Manager and Regional Managers. She was a hit! Leading up to the date, Nancy and I talked on several occasions about the message and what I was looking for and  she nailed it. The entire group could relate to her and she provided us with real takeaways that we are using today to increase our customer service and sales.